Clinic Coordinator in London

Job Title

Clinic Coordinator

Salary

Starting salary: £25,000

Working Hours

Full-time equivalent (FTE) Monday to Friday (shift pattern):

• 7:00am – 3:00pm
• 9:00am – 5:00pm
• 11:00am – 7:00pm

About Medinet:

For over 15 years, Medinet has been dedicated to supporting the NHS by providing additional elective care services. As the leading provider in the UK and Republic of Ireland, we\’ve facilitated over 1 million patient treatments, helping more than 100 NHS organisations achieve optimal capacity and provide timely care to those in need.

Role Summary

We have an exciting opportunity for a Clinic Coordinator to join our Operations team and support the continued growth of Medinet. Medinet provides insourced clinical services to the NHS, helping to reduce referral-to-treatment waiting times and improve patient outcomes.

Working as part of a multidisciplinary team, you will collaborate with leading clinical, operational, and commercial professionals, as well as senior stakeholders within the NHS. The Clinic Coordinator plays a key role in the planning, coordination, and delivery of clinical services, ensuring clinics are fully resourced and operationally supported.

You will act as a central point of contact between clinical teams, internal colleagues, and NHS stakeholders, supporting the mobilisation of new contracts, day-to-day clinic coordination, and ongoing contract delivery. This is a fast-paced and varied role requiring excellent organisation, communication, and prioritisation skills.

Medinet is committed to supporting your development, offering opportunities to shape your career and contribute to industry-defining projects that make a real difference to patients\’ lives.

Key Responsibilities

Mobilisation of New Business

• Support the Customer Account Manager to resource all new contracts ahead of launch and go-live.
• Place appropriately skilled and customer-approved clinical staff into new contracts.
• Compile and manage key documentation for customers, including clinician CVs.
• Ensure clinical teams receive required training and IT access prior to service commencement.
• Support ad hoc requests related to the mobilisation of new business.

Contract Resourcing

• Ensure all contracts within your specialty are resourced in a timely manner (typically up to 12 weeks in advance).
• Audit staffing models to ensure accuracy against service overview specifications.
• Monitor and meet targets related to forward planning and placement.
• Identify and escalate resourcing risks to the Head of Operations.

Clinic Administration

• Provide support to Administrative Assistants during periods of absence or high demand.
• Assist with clinic administration activities including reporting, clinic verification, results management, letters, and NHS email inbox management.

Contract Support

• Maintain the highest standards of professional behaviour and appearance.
• Support the Customer Account Manager with operational aspects of contract delivery, including resourcing, administration, and mobilisation.
• Provide operational data, insights, and reporting to the Head of Operations and wider Operations team.
• Work collaboratively with Customer Account Managers and Administrative Assistants to ensure contracts are delivered as agreed.
• Proactively escalate operational risks and opportunities.

Stakeholder Management

• Share key resourcing information with customers and Customer Account Managers, including confirmation of clinical teams.
• Build strong working relationships with internal teams including Sales, Finance, and Operations.
• Participate in an on-call rota supporting seven-day service delivery.
• Support the Senior Leadership Team with preparation of proposals, renewals, bids, and tenders.
• Contribute to bid management activities, from framework mini-competitions to full tender submissions.
• Share insights and best practice to support continuous improvement and national market awareness.
• Draft and proofread internal and external communications, ensuring accuracy, quality, and relevance.

Process and System Management

• Ensure all internal systems are accurate and kept up to date.
• Update pay systems in a timely manner to ensure clinical staff are paid correctly.
• Adhere to internal processes and governance requirements.
• Support the Head of Operations and Senior Clinic Coordinators with audits and operational reporting.
• Use systems to track opportunities across other specialties and support cross-functional collaboration.

Person Specification

Essential Skills

• Excellent written and verbal communication skills at all levels.
• Strong customer service focus.
• Ability to prioritise and manage competing workloads with a sense of urgency.
• Calm, compassionate, and reassuring telephone manner.
• Ability to support and motivate clinical and operational staff.

Essential Knowledge

• NHS or healthcare background within a customer service or operational role.

Essential Attributes

• Highly organised, efficient, and action-oriented.
• Patient-focused approach.
• Calm and professional under pressure.
• Motivated, proactive, and adaptable.

Desirable Experience

• Previous experience in a similar role, such as Clinic Coordinator, Patient Waiting Times Management, or Hospital Administrator.