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- Tasks: Support ADHD patients through their healthcare journey with compassion and coordination.
- Company: Join HealthHarmonie, a leading private healthcare provider in the UK.
- Benefits: Competitive salary, hybrid work, 25 days annual leave, and bank holidays.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Experience in healthcare admin, strong communication skills, and attention to detail.
- Other info: Flexible shift patterns required; great opportunity for career growth in a supportive environment.
The predicted salary is between 24000 - 27000 £ per year.
Salary: £24,000 - £27,000
Location: Hybrid - Birmingham
Hours: Full-time, Monday to Friday (with flexibility to support 7-day service operations)
About us
HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.
Overview
We’re looking for a compassionate, detail-oriented Patient Liaison Officer (PLO) to join our growing ADHD Assessment Service team. You’ll play a vital role in delivering a smooth, supportive experience for patients from referral through to assessment, treatment, and aftercare. As the first point of contact for patients, clinicians, GPs, and internal teams, you’ll ensure the highest standard of communication and coordination - helping people feel informed, reassured, and well cared for throughout their journey with us.
About the Role
As a Patient Liaison Officer, you will:
- Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding
- Coordinate triage calls, assessments, and follow-up appointments
- Provide technical and administrative support during virtual consultations
- Process and distribute clinical reports using EMIS and Hero Health
- Support titration scheduling, liaise with GPs, and manage aftercare communications
- Be the first point of contact for patient queries, offering clear, compassionate guidance
The service operates 7 days a week, 12 hours per day, so flexibility to work shift patterns is essential.
What You’ll Need
Essential:
- Experience in a healthcare, patient-facing, or service-led admin role
- Excellent interpersonal and communication skills
- Strong attention to detail and ability to multitask
- Comfortable working with sensitive patient data and IT systems
- Empathetic, professional approach to patient interaction
Desirable:
- Mental health or ADHD service experience
- Familiarity with EMIS Web, Hero Health, or similar systems
- Understanding of healthcare data protection (e.g., GDPR, Caldicott Principles)
- Experience with virtual consultations or AI transcription tools
What we offer:
Salary: £24,000 - £27,000
Full time, permanent role (37.5 hours)
Location: Birmingham
Work Pattern: Hybrid
25 days annual leave + Bank Holidays
ADHD Patient Liaison Administrator employer: Medinet UK
Contact Detail:
Medinet UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ADHD Patient Liaison Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work with ADHD services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and communication. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your empathy and attention to detail during interviews. Share specific examples from your past experiences that highlight how you’ve supported patients or managed sensitive information.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at HealthHarmonie.
We think you need these skills to ace ADHD Patient Liaison Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Patient Liaison Officer. Highlight any relevant experience in healthcare or patient-facing roles, and don’t forget to showcase your communication skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping patients and your understanding of ADHD services. Be genuine and let your personality come through – we want to see the real you!
Showcase Your Skills: In your application, emphasise your ability to multitask and handle sensitive data. Mention any experience with IT systems like EMIS or Hero Health, as this will make you stand out to us as a candidate who can hit the ground running.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at HealthHarmonie!
How to prepare for a job interview at Medinet UK
✨Know Your Stuff
Make sure you understand the role of a Patient Liaison Officer inside out. Familiarise yourself with ADHD services, patient care processes, and the tools mentioned in the job description like EMIS and Hero Health. This will show your genuine interest and help you answer questions confidently.
✨Show Your Compassion
Since this role is all about supporting patients, be prepared to demonstrate your empathetic approach. Think of examples from your past experiences where you’ve helped someone in a healthcare setting. This will highlight your ability to connect with patients and provide the reassurance they need.
✨Practice Your Communication Skills
As the first point of contact, clear communication is key. Practice explaining complex information in simple terms. You might even want to role-play common scenarios with a friend to get comfortable with how you’d handle patient queries or coordinate with clinicians.
✨Be Ready for Flexibility Questions
Given the hybrid and flexible nature of the role, expect questions about your availability and willingness to work shifts. Be honest about your schedule but also express your enthusiasm for being part of a team that operates 7 days a week to support patients.
