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- Tasks: Provide top-notch customer support via phone and email while processing orders.
- Company: Join Medina Foodservice, a leader in the foodservice industry.
- Benefits: Enjoy product discounts, generous holiday allowance, and flexible hours.
- Other info: Part-time role with 25 hours per week and great career development potential.
- Why this job: Make a difference by helping customers and building lasting relationships.
- Qualifications: Previous customer service experience and a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
Medina Foodservice is seeking a Customer Support Advisor for a 12-month maternity cover position in Newport, UK. The role is part-time with 25 hours per week, primarily focusing on providing excellent customer service via phone and email.
Responsibilities include:
- Processing orders
- Achieving KPIs
- Maintaining customer relationships
Ideal candidates should have prior experience in customer service and a passion for delivering excellent service. The position comes with various benefits, including discounts on products and a generous holiday allowance.
Part-Time Customer Support Advisor - Order & Issue Solver in Newport employer: Medina Foodservice
Contact Detail:
Medina Foodservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Customer Support Advisor - Order & Issue Solver in Newport
✨Tip Number 1
Make sure you know the company inside out! Research Medina Foodservice and understand their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone and email communication skills. Since this role is all about providing excellent customer service, being able to articulate your thoughts clearly and professionally is key. We recommend doing mock calls or writing sample emails to get comfortable.
✨Tip Number 3
Network with current or former employees of Medina Foodservice. They can provide insider tips on what the company looks for in a Customer Support Advisor. Plus, it’s a great way to get your name out there!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive job postings that you won’t find anywhere else. So, get your application in and let’s land that job together!
We think you need these skills to ace Part-Time Customer Support Advisor - Order & Issue Solver in Newport
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Advisor role. Highlight your previous customer service experience and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Your Passion: Let your enthusiasm for customer service shine through in your application. Share examples of how you've gone above and beyond for customers in the past. We love candidates who are genuinely excited about helping others!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Medina Foodservice
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Be ready to discuss your previous experiences and how they relate to the role at Medina Foodservice. Think of specific examples where you’ve successfully resolved issues or improved customer satisfaction.
✨Familiarise Yourself with the Company
Do a bit of research on Medina Foodservice. Understand their products, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios that might come up during the interview. Practice how you would handle difficult customers or order issues. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Your Passion for Customer Service
During the interview, let your enthusiasm for helping customers shine through. Share why you love working in customer service and how you strive to exceed customer expectations. A positive attitude can make a big difference!