At a Glance
- Tasks: Provide top-notch customer service and support to both customers and sales teams.
- Company: Join Medina Foodservice, part of the global Sysco family, known for fresh produce.
- Benefits: Enjoy discounts on delicious food, generous holidays, and recognition awards.
- Other info: Flexible part-time role with great career opportunities in a dynamic environment.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 18122 - 18122 £ per year.
Contact Centre – Customer Support Advisor (12 month maternity cover)
£18,122 plus brilliant rewards and recognition scheme
25 hours per week
Medina Foodservice – Isle of Wight
At Medina Foodservice we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. Medina Foodservice, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
This is a Part-time role working 25 hours per week. The shifts are around 5 hours per day working shifts between 6am-4pm but some flexibility required around busy periods, with working weekends on a rota basis. The role is covering on a 12 Month Maternity Cover basis.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email. Working in a small team you will also be supporting the field-based Sales Executives to book in appointments and taking weekly orders from customers.
Key Activities & Responsibilities:
- Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
- Achieving set KPI’s in line with Medina Foodservice requirements. Calls answered in a timely manner in line with company targets.
- Develop and maintain department structure to understand impact of customer service function across the business.
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers' business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
- Ensure that all customer comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
- Maintain effective communication between customer and Medina Foodservice, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
- Communicate with internal departments to ensure processes run smoothly.
Key Attributes:
- Previous office/customer service environment required.
- Passion for excellent customer service.
- Excellent attention to detail.
- Confident problem solving and decision-making skills.
- Self-motivated with a desire to exceed set standards.
- PC Literate.
What you'll get:
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
Apply now...
Customer Service Advisor in Newport employer: Medina Foodservice
At Medina Foodservice, we pride ourselves on being a vibrant and supportive employer, offering a fantastic work culture where teamwork and customer satisfaction are at the forefront. Located on the beautiful Isle of Wight, our part-time Customer Service Advisor role not only provides competitive pay and generous benefits, including discounts on delicious food and a recognition scheme, but also opens doors for real career growth within the Sysco global family. Join us to be part of a passionate team dedicated to delivering exceptional service while enjoying a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medina Foodservice. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling customer queries and problem-solving during the interview.
✨Tip Number 3
Show off your passion for customer service! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing excellent service, which is key for a Customer Support Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Passion:Let your enthusiasm for excellent customer service shine through in your application. Share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who are genuinely excited about helping others!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Medina Foodservice
✨Know Your Stuff
Before the interview, make sure you understand Medina Foodservice's products and services. Familiarise yourself with their customer service approach and think about how your previous experience aligns with their needs. This will show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you solved problems or went above and beyond for a customer. This will help demonstrate your passion for excellent customer service, which is key for this role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. If you’re unsure about something, don’t hesitate to ask for clarification – it’s better to get it right than to guess!
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think through potential situations you might face as a Customer Support Advisor and prepare your responses. This will help you feel more confident and show that you can think on your feet.
