Customer Service Advisor

Job Description

Contact Centre – Customer Support Advisor

£17,472 plus + brilliant rewards and recognition scheme

25 hours per week

Medina Foodservice – Isle of Wight

At Medina Foodservice we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.

Medina foodservice, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.

This is a Part-time role working 25 hours per week. The shifts are around 5 hours per day working shifts between 6am-4pm but some flexibility required around busy periods, with working weekends on a rota basis.

As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email. Working in a small team you will also be supporting the field-based Sales Executives to book in appointments and taking weekly orders from customers.

Key Activities & Responsibilities:

• Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
• Achieving set KPI’S in line with Medina Foodservice requirements. Calls answered in a timely manner in line with company targets.
• Develop and maintain department structure to understand impact of customer service function across the business
• Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
• Have a detailed knowledge of allocated customers business, expectations and requirements.
• Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
• Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
• Ensure that all customer Comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
• Maintain effective communication between customer and Medina Foodservice, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
• Communicate with internal departments to ensure processes run smoothly

Key Attributes:

• Previous office/customer service environment required
• Passion for excellent customer service
• Excellent attention to detail
• Confident problem solving and decision-making skills
• Self-motivated with a desire to exceed set standards
• PC Literate

What you\’ll get:

• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance
• Recognition awards and Incentives
• Pension
• Real career opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….

Apply now…