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- Tasks: Provide top-notch customer service via phone and email, handling orders and queries.
- Company: Join Medina Foodservice, a passionate team part of the global Sysco family.
- Benefits: Enjoy discounts on delicious food, generous holidays, and recognition awards.
- Why this job: Be part of a supportive team with real career growth opportunities in a dynamic environment.
- Qualifications: Previous customer service experience and a passion for helping others are essential.
- Other info: This is a part-time role with flexible shifts, perfect for students!
Contact Centre – Customer Support Advisor (4 month Secondment Basis)
£13.44 PH plus brilliant rewards and recognition scheme
25 hours per week
Medina Foodservice – Isle of Wight
At Medina Foodservice we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. Medina Foodservice, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
This is a Part-time role working 25 hours per week. The shifts are around 5 hours per day working shifts between 6am-4pm but some flexibility is required around busy periods, with working weekends on a rota basis. The role is covering on a 4 Month Secondment basis.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email. Working in a small team you will also be supporting the field-based Sales Executives to book in appointments and take weekly orders from customers.
Key Activities & Responsibilities:
- Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
- Achieving set KPI’s in line with Medina Foodservice requirements. Calls answered in a timely manner in line with company targets.
- Develop and maintain department structure to understand the impact of customer service function across the business.
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers' business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
- Ensure that all customer comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
- Maintain effective communication between customer and Medina Foodservice, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
- Communicate with internal departments to ensure processes run smoothly.
Key Attributes:
- Previous office/customer service environment required.
- Passion for excellent customer service.
- Excellent attention to detail.
- Confident problem solving and decision-making skills.
- Self-motivated with a desire to exceed set standards.
- PC Literate.
What you’ll get:
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
Apply now...
Customer Service Advisor employer: Medina Foodservice
Contact Detail:
Medina Foodservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by Medina Foodservice. Understanding their range of fresh and speciality produce will not only help you in conversations during the interview but also demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. As a Customer Service Advisor, you'll be the first point of contact for customers, so being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Prepare examples of how you've handled customer queries or complaints in the past. Being able to showcase your problem-solving skills and how you maintain customer relationships will set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your experience with KPIs and how you've achieved targets in previous roles. This will show that you understand the importance of performance metrics in a customer service environment.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any previous roles where you handled customer queries, processed orders, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues or improved service delivery in past roles.
Highlight Key Skills: In your application, focus on key attributes mentioned in the job description, such as attention to detail, problem-solving skills, and your ability to work under pressure. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor role.
How to prepare for a job interview at Medina Foodservice
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent service.
✨Know the Company and Its Products
Research Medina Foodservice and its range of products before the interview. Being knowledgeable about their offerings will not only impress the interviewer but also show that you are genuinely interested in the role and the company.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or processing orders. Prepare responses that highlight your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could include inquiries about team dynamics, training opportunities, or how success is measured in the customer service department. It shows your interest in the role and helps you assess if it's the right fit for you.
