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- Tasks: Provide top-notch customer service via phone and email, handling orders and queries.
- Company: Join Medina Foodservice, a passionate team offering fresh produce globally as part of Sysco.
- Benefits: Enjoy discounts on delicious food, generous holidays, recognition awards, and career growth opportunities.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact in customer service.
- Qualifications: Previous customer service experience, attention to detail, and strong problem-solving skills required.
- Other info: Flexible shifts, with weekend work on a rota basis, perfect for students seeking part-time work.
Contact Centre – Customer Support Advisor
£13.44 Per Hour plus brilliant rewards and recognition scheme
25 hours per week
Medina Foodservice – Isle of Wight
At Medina Foodservice we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world. Medina Foodservice, along with Brakes, is part of the Sysco global family meaning our customers benefit from global reach, economies of scale, worldwide insight and all the benefits of a highly successful and professional parent company.
This is a Part-time role working 25 hours per week. The shifts are around 5 hours per day working shifts between 6am-4pm but some flexibility required around busy periods, with working weekends on a rota basis.
As a Customer Support Advisor, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email. Working in a small team you will also be supporting the field-based Sales Executives to book in appointments and taking weekly orders from customers.
Key Activities & Responsibilities:
- Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
- Achieving set KPI’s in line with Medina Foodservice requirements. Calls answered in a timely manner in line with company targets.
- Develop and maintain department structure to understand impact of customer service function across the business.
- Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
- Have a detailed knowledge of allocated customers' business, expectations and requirements.
- Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
- Take ownership of customer queries, keeping systems updated and credits/collections booked out in a timely manner, effectively liaise with other departments where necessary.
- Ensure that all customer comments/complaints/correspondence is processed in accordance with Fresh Direct Customer complaints procedure, and customer specific requirements.
- Maintain effective communication between customer and Medina Foodservice, scheduling call backs when required and ensuring customer mailbox is maintained via emails.
- Communicate with internal departments to ensure processes run smoothly.
Key Attributes:
- Previous office/customer service environment required.
- Passion for excellent customer service.
- Excellent attention to detail.
- Confident problem solving and decision-making skills.
- Self-motivated with a desire to exceed set standards.
- PC Literate.
What you’ll get:
- Huge discount on all sorts of lovely food and award-winning products.
- Generous holiday allowance.
- Recognition awards and incentives.
- Pension.
- Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility.
- And much more…
Apply now...
Locations
Copy of Customer Service Advisor employer: Medina Foodservice
Contact Detail:
Medina Foodservice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Copy of Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Medina Foodservice's products and services. Understanding their range of fresh and speciality produce will not only help you in conversations during the interview but also demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling complaints and queries. Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past, as this is a key part of the role.
✨Tip Number 3
Showcase your ability to work in a team environment. Since you'll be supporting field-based Sales Executives, emphasise any previous experience where teamwork was essential to achieving goals or improving customer satisfaction.
✨Tip Number 4
Prepare to discuss your approach to meeting KPIs and targets. Think of examples where you've successfully achieved set objectives in a previous role, as this will align well with the expectations at Medina Foodservice.
We think you need these skills to ace Copy of Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any previous roles where you provided support, handled queries, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully resolved customer issues or improved service delivery in past roles.
Highlight Key Skills: In your application, focus on key attributes mentioned in the job description, such as attention to detail, problem-solving skills, and your ability to work under pressure. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor role.
How to prepare for a job interview at Medina Foodservice
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
Since the role requires accuracy in data entry and processing orders, be prepared to discuss how you ensure attention to detail in your work. You could mention any tools or methods you use to minimise errors.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle customer complaints or issues. Think of a few scenarios where you successfully resolved a problem and be ready to explain your thought process and the outcome.
✨Familiarise Yourself with the Company
Research Medina Foodservice and its parent company, Sysco. Understanding their values, products, and customer base will help you tailor your answers and show that you're genuinely interested in the role and the company.
