Quality Assurance Team Lead

At Medik8, we’re not just creating award-winning skincare – we’re setting new standards in quality and innovation. As we continue to grow globally, we’re looking for a Quality Assurance Team Leader to play a key role in ensuring our products meet and exceed the high expectations of our customers.

The ideal candidate is proactive and detail-oriented, with experience in a GMP-regulated environment. With strong problem-solving skills, they can confidently review deviations, complaints, and CAPAs, ensuring compliance and driving continuous improvement. They are an effective leader who can motivate and develop a team while fostering a strong ‘quality-first’ mindset.

This 6-month fixed-term contract is a full-time, onsite role, based at our Innovation Centre in Aylesbury. You’ll be leading a team of 3 Quality Assurance Operatives, working hands-on in a dynamic environment where collaboration, expertise, and a shared passion for excellence drive real impact.

In more detail, your role will include:

• Leading and managing a team of Quality Assurance Operatives, providing coaching, development, and day-to-day support.
• Ensuring compliance by reviewing batch documentation against written instructions.
• Reviewing, investigating, and approving minor deviations and complaints for closure, ensuring corrective actions are effectively implemented.
• Reviewing, tracking, and approving CAPAs to ensure corrective and preventive actions are followed through to completion.
• Overseeing the Quality Management System (QMS), ensuring documentation (SOPs/WIs) is reviewed and implemented effectively.
• Maintaining high standards by monitoring hygiene, quality, and product safety daily.
• Identifying and reporting issues, supporting investigations into deviations and complaints.
• Driving operational improvements through ad hoc projects that enhance production and logistics processes.

Requirements:

• Solid experience in a similar role.
• Strong understanding of GMP in an operational environment.
• Experience working with QMS systems, deviations, and CAPAs.
• Strong people skills with experience in managing and developing a team.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Thrives in a fast-paced environment and can meet deadlines.
• Methodical thinking and decision-making skills.
• Can-do attitude and team motivation skills.
• Pride in work with excellent attention to detail.

Please note: The successful candidate will be required to complete a pre-employment medical questionnaire.

About us: Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp certified dermatological skincare brand, renowned for our age-defying heroes that deliver results without compromise. Our mission is to simplify the route to great skin through high-quality, efficacious, and trusted products, underpinned by our CSA Philosophy of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night, addressing 90% of anti-ageing skincare needs for a more youthful appearance. We are committed to sustainability, quality, efficiency, and customer passion. Our culture is collaborative, innovative, and inclusive, with a focus on integrity and agility. We do everything in-house, pushing boundaries to challenge norms.

Perks include: 25 days holiday + bank holidays, flexible & hybrid working, private medical insurance, mental health support, employee assistance program, annual performance bonus, long service awards, 75% product discount, flexible career opportunities, up-skilling support, volunteering days, and charitable matching.

We value diversity and encourage applicants from all backgrounds who meet at least 60% of the role requirements and are passionate about the role.