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- Tasks: Lead customer care initiatives and enhance experiences for global markets.
- Company: Renowned skincare brand with a focus on customer satisfaction.
- Benefits: Hybrid working, medical insurance, and exclusive employee discounts.
- Why this job: Join a dynamic team and make a real difference in customer care.
- Qualifications: Proven experience in customer service and strong analytical skills.
- Other info: Collaborative culture with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading skincare brand seeks a Customer Care Manager for ROW markets, focused on enhancing customer experiences and operational excellence. This role requires extensive experience in customer service and vendor management, along with strong analytical and communication skills to drive improvements. You will lead the BPO relationship and optimize the use of technology to enhance customer service.
The company offers a collaborative culture with benefits like hybrid working, medical insurance, and employee discounts.
ROW Customer Care Leader - Global CX & BPO in Elstree employer: Medik8
Contact Detail:
Medik8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ROW Customer Care Leader - Global CX & BPO in Elstree
✨Tip Number 1
Network like a pro! Reach out to people in the skincare industry or those who work at the company you're eyeing. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by researching the company's customer care strategies. Show us that you understand their approach and how you can enhance it. Tailor your examples to highlight your experience in vendor management and operational excellence.
✨Tip Number 3
Practice your communication skills! Since this role is all about enhancing customer experiences, being able to articulate your thoughts clearly and confidently is key. Consider mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace ROW Customer Care Leader - Global CX & BPO in Elstree
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for customer service shine through. We want to see how you’ve gone above and beyond in previous roles to enhance customer experiences. Share specific examples that highlight your dedication!
Highlight Your Analytical Skills: Since this role involves driving improvements, make sure to showcase your analytical skills in your application. We love seeing how you've used data to make informed decisions or optimise processes in past positions. Numbers speak volumes!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Care Manager role. We appreciate when candidates connect their experience directly to what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Medik8
✨Know Your Customer Care Stuff
Make sure you brush up on your customer service knowledge, especially in the skincare industry. Be ready to discuss your previous experiences and how they relate to enhancing customer experiences and operational excellence.
✨Vendor Management Insights
Since this role involves vendor management, think about your past experiences with BPOs. Prepare specific examples of how you've successfully managed these relationships and driven improvements in service delivery.
✨Analytical Skills Showcase
Be prepared to demonstrate your analytical skills. Think of instances where you've used data to make decisions or improve processes. This will show that you can optimise technology to enhance customer service effectively.
✨Culture Fit Matters
The company values a collaborative culture, so be ready to discuss how you work in teams. Share examples of how you've contributed to a positive team environment and how you align with their values, especially in a hybrid working setup.
