National Account Manager - Retail in Elstree

Salary: £50,000 - £60,000 + discretionary bonus

Hybrid Working: Flexible/Hybrid Minimum 2 days mandatory per week in our London office

Location: Current Location, Elstree - Moving to London Bridge from 1st November 2026.

Contract Type: Full-time, Permanent

About the Role

Medik8 is transforming the industry with science-backed technology, and our dedication to exceptional skincare products has built a reputation for excellence. Our goal is to continue to scale the business through global expansion, multi-channel distribution, and product innovation. We are seeking a National Account Manager to join our energetic UK Commercial team. The UK Commercial department is responsible for accelerating brand growth and managing high-value retail partnerships across the region. In this role, you will lead, maintain, and expand our strategic relationships with two of our key retail partners: Sephora and Harrods, while supporting the Senior National Account Manager (SNAM) and our wider business-to-business (B2B) channels. You will conduct in-depth commercial analysis, share actionable insights, and identify new opportunities to achieve ambitious growth targets. If you bring an analytical mindset, creative problem-solving skills, and a passion for the skincare industry, this position offers an outstanding platform to make a high-visibility impact.

Responsibilities

• Sales Forecasting & Delivery: Accurately forecast and manage retail and net sales for your account portfolio, manage stock risks, identify commercial opportunities, and evaluate brand activity performance and ROI.
• Relationship Management: Build and nurture collaborative relationships across all account levels—including buying, merchandising, and marketing—to secure strong, mutually beneficial support plans for the brand.
• Inventory & Assortment Management: Lead product forecasting for core lines and new product developments (NPD) in partnership with demand planning to maintain ideal stock levels and ensure product availability.
• Commercial Strategy & Negotiations: Conduct positive commercial negotiations covering pricing, distribution, product placement, and in-store visibility, driving sustainable growth through Joint Business Plan ownership.
• Data & Insights: Consistently utilise brand and retailer data to understand customer purchasing trends, informing future strategies around acquisition, retention, and spend frequency.
• Cross-Functional Process Leadership: Serve as the trusted commercial lead on key operational processes (including stock-on-hand reviews and launch cycles), coordinating with Trade Marketing, Supply Chain, and Finance to deliver reviews and recommendations on time.

Requirements

Essential Criteria (What you definitely need)

• Account Management Experience: Proven experience managing national retail accounts, including owning Joint Business Plans and full profit-and-loss accountability.
• Analytical & Technical Skills: Proficiency in Microsoft Excel and PowerPoint, strong numerical skills, and experience translating commercial data into clear strategic recommendations.
• Communication & Stakeholder Management: Excellent communication skills with ability to present complex ideas clearly, build rapport, and influence decision-makers.
• Organisation & Adaptability: Strong organisational and prioritisation skills, with a track record of managing time-critical tasks and meeting project deadlines.

Desirable Criteria (The 'nice-to-haves')

• Commercial experience within beauty, wellness, personal care, or fast-moving consumer goods (FMCG) sectors.
• Experience working across both established corporate environments and fast-growing businesses.
• Knowledge of integrated business planning (IBP) processes or experience using demand-planning software like Anaplan.

Culture & Benefits

We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together. It’s just who we are!

Some of the perks of being part of the Medik8 team include:

• Wellbeing: 25 days holiday + bank holidays, flexible & hybrid working, private medical insurance, mental health support.
• Rewards: 75% discount + annual product allowance, annual performance bonus, long service awards.
• Growth: Up-skilling support, regular lunch & learns, flexible career opportunities.
• Impact: 2 volunteering days per year, matched charitable giving scheme.

Legal and EEO Statements

Our B Corp Commitment to JEDI (Justice, Equity, Diversity & Inclusion) At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products. Research shows many candidates only apply if they meet 100% of a job description, however we use the "60%" Rule: if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.

Inclusive Hiring Standards:

• Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).
• Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.
• Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.
• Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.

Be your authentic self. Apply today.