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- Tasks: Lead a team to deliver exceptional customer service in the skincare industry.
- Company: Join a pioneering skincare innovator focused on quality and sustainability.
- Benefits: Enjoy flexible shifts, competitive pay, and a supportive work environment.
- Why this job: Make a real difference in customer experiences while leading a passionate team.
- Qualifications: Strong leadership skills and experience with customer service platforms required.
- Other info: Hybrid working model with opportunities for growth in a dynamic company.
The predicted salary is between 36000 - 60000 £ per year.
A skincare innovator in the UK is seeking an experienced Customer Care Team Leader to drive service excellence across multiple channels. You will lead a team, ensuring exceptional customer experience through coaching and operational management.
The role includes flexible evening shifts and weekends, particularly during peak periods. Strong leadership skills and experience with customer service platforms are essential. Join a company committed to quality, sustainability, and innovation.
Customer Care Team Lead – Skincare (UK, Hybrid) in Elstree employer: Medik8
Contact Detail:
Medik8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Team Lead – Skincare (UK, Hybrid) in Elstree
✨Tip Number 1
Network like a pro! Reach out to your connections in the skincare industry and let them know you're on the hunt for a Customer Care Team Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how it aligns with driving service excellence.
✨Tip Number 3
Showcase your skills on social media! Share insights about customer care, leadership tips, or even your thoughts on skincare trends. This not only positions you as a knowledgeable candidate but also attracts potential employers who value innovation and expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Customer Care Team Lead position!
We think you need these skills to ace Customer Care Team Lead – Skincare (UK, Hybrid) in Elstree
Some tips for your application 🫡
Show Your Passion for Skincare: When writing your application, let your love for skincare shine through! We want to see how your passion aligns with our commitment to quality and innovation. Share any relevant experiences that highlight your enthusiasm for the industry.
Highlight Leadership Experience: As a Customer Care Team Lead, strong leadership skills are a must. Make sure to showcase your previous experience in leading teams and driving service excellence. We’re looking for examples of how you’ve coached others to success!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the role. Mention your familiarity with customer service platforms and how you can bring value to our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll get to see more about what we do and our company culture!
How to prepare for a job interview at Medik8
✨Know Your Skincare Stuff
Make sure you brush up on the latest trends and innovations in skincare. Being knowledgeable about the products and the brand's commitment to quality and sustainability will show your passion and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached team members to improve their performance or handled challenging customer interactions. This will demonstrate your capability to drive service excellence.
✨Familiarise Yourself with Customer Service Platforms
Since experience with customer service platforms is essential, make sure you know the tools commonly used in the industry. If you’ve worked with any specific software, be ready to discuss how you utilised it to enhance customer experience.
✨Be Ready for Flexible Shifts
Given that the role includes evening shifts and weekends, be prepared to discuss your availability. Show enthusiasm for the flexibility and how you can manage your time effectively during peak periods to ensure your team delivers exceptional service.
