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- Tasks: Lead a dynamic customer care team and ensure top-notch service across Live Chat and Email.
- Company: Join a leading skincare brand that values excellence and innovation.
- Benefits: Enjoy a competitive salary, flexible hybrid working, and exciting employee perks.
- Why this job: Make a real difference in customer experience while developing your leadership skills.
- Qualifications: Proven experience in customer service and team management is essential.
- Other info: Flexible hours with occasional evening shifts for a balanced work-life.
The predicted salary is between 28000 - 42000 £ per year.
A leading skincare company is seeking an experienced Customer Care Team Leader to lead the UK in-house team. This role involves day-to-day leadership, ensuring service excellence across various channels including Live Chat and Email.
Candidates should have a strong background in customer service and team management, with a focus on developing people and improving processes. This position includes occasional evening shifts and offers a salary of £35,000, along with flexible hybrid working options and various employee perks.
Customer Care Team Lead | Hybrid UK (Skincare) in Elstree employer: Medik8
Contact Detail:
Medik8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Team Lead | Hybrid UK (Skincare) in Elstree
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the skincare company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We want to showcase our experience and how we can improve processes in their team.
✨Tip Number 3
Show off our passion for skincare! Research the company’s products and values, and be ready to discuss how we can contribute to their mission during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Customer Care Team Lead | Hybrid UK (Skincare) in Elstree
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and team management. We want to see how you've led teams and improved processes, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Care Team Lead role. Share specific examples of how you've delivered service excellence in the past.
Show Your Passion for Skincare: Let us know why you’re excited about working in the skincare industry. A genuine interest in skincare can set you apart from other candidates, so share your thoughts on trends or products you love!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Medik8
✨Know Your Skincare Stuff
Make sure you brush up on the latest trends and products in the skincare industry. Being knowledgeable about the brand's offerings will show your passion and commitment, which is key for a Customer Care Team Lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you improved processes or developed team members. This will demonstrate your capability to lead the in-house team effectively.
✨Practice Customer Scenarios
Since this role involves handling Live Chat and Email, practice responding to common customer queries or complaints. This will help you articulate your approach to service excellence during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
