At a Glance
- Tasks: Drive customer engagement through creative email and SMS campaigns.
- Company: Join Medik8, a fast-growing skincare brand with a vibrant culture.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous product discount.
- Other info: Embrace a diverse workplace committed to inclusion and personal growth.
- Why this job: Make a real impact on customer loyalty and retention in a dynamic environment.
- Qualifications: Experience in email marketing and CRM platforms is a plus.
The predicted salary is between 32000 - 36000 £ per year.
At Medik8, we’re on an unstoppable journey of growth, and you’ll be right at the heart of it. As part of our UK CRM team, you’ll play a key role in supporting the CRM Manager and Head of Customer Loyalty to drive engagement, retention, and customer lifetime value. You’ll be responsible for delivering best‑in‑class CRM activity across our email and SMS channels, spanning both always‑on newsletter communications and key seasonal calendar moments. Your work will combine personalisation, insight, creativity, and thoughtful content planning to ensure communications are highly relevant, commercially effective, and reflective of customer behaviour and preferences, while delivering a seamless customer journey from email through to post‑click experience.
Working across a fast‑paced trading calendar, you’ll need strong planning and organisational skills, alongside exceptional attention to detail to ensure every customer touchpoint is delivered to the highest standard. This is a pivotal role in delivering a customer‑centric, data‑driven CRM strategy including testing, segmentation, and personalisation to strengthen engagement, improve retention, and grow long‑term customer value.
The Details
- Salary: £32,000 to £36,000
- Hybrid working: 3 days per week in the office, 2 days from home
- Current office location: Centennial Park, Elstree but relocating to central London from 2027
This is an exciting time to join Medik8, as you’ll contribute to two major strategic priorities: the continued rollout of advanced personalisation across email and SMS through our CDXP, Bloomreach, and the ongoing elevation of our loyalty programme member experience. You’ll play a key role in both always‑on CRM communications and seasonal trading calendar activity, including new product launches, promotions, and loyalty campaigns, ensuring all activity is timely, relevant, and delivers on commercial targets.
Working closely with in‑house Creative and Copy teams, and supporting Trade, Acquisition and Brand teams, you’ll combine analytical thinking with creative execution to directly impact retention performance and revenue growth. If you’re excited by the opportunity to shape a high‑performing CRM programme within a fast‑growing skincare brand, we’d love to hear from you.
Key responsibilities
- Own the delivery of weekly email and SMS activity, ensuring campaigns align with trade and brand priorities across the marketing calendar including new product launches, promotions, Black Friday, and loyalty campaigns.
- Plan, brief and build campaigns within our CDXP (Bloomreach), working with design and copy teams and CRM Manager to ensure high‑quality execution, segmentation, and best‑in‑class personalisation.
- Shape customer‑centric CRM content across email and SMS, ensuring messaging, creative, and post‑click journeys work seamlessly together to deliver an engaging and cohesive customer experience.
- Support the delivery and optimisation of CRM lifecycle communications designed to enhance customer engagement and drive customer lifetime value (CLTV).
- Ensure all communications are timely, accurate and insight‑led, applying customer segmentation and behavioural data to improve relevance and targeting.
- Monitor, analyse and report on campaign performance, clearly identifying key insights, trends, and opportunities for optimisation.
- Use learnings from performance and testing to continuously improve CRM activity and inform future campaign strategy and planning.
- Collaborate with Creative, Brand, Trade, Acquisition and R&D teams to ensure CRM activity is integrated and commercially effective.
Qualifications
- Have experience in email marketing, with CRM platforms to build, segment and optimise campaigns including personalisation and dynamic content.
- Experience with Bloomreach or a similar CDXP would be a strong advantage.
- Be confident analysing campaign performance and presenting insights on key metrics using Excel or other similar tools to understand customer and email behaviour.
- Have strong content planning skills and a passion for customer experience.
- Be a proactive self‑starter with strong planning, prioritisation and organisational skills, particularly across fast‑paced seasonal trading calendars.
- Be highly detail‑oriented, with excellent proofreading skills and a strong commitment to quality and accuracy.
Culture & Benefits
- Wellbeing: 25 days holiday plus bank holidays, flexible & hybrid working, private medical insurance and mental health support.
- Rewards: 75% discount plus annual product allowance, annual performance bonus and long‑service awards.
- Growth: up‑skilling support, regular lunch & learns and flexible career opportunities.
- Impact: 2 volunteering days per year and matched charitable giving scheme.
Inclusive Hiring Standards
Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion) At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. Research shows many candidates only apply if they meet 100% of a job description; we use the “60% Rule”: if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.
Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role). Blind Recruiting: We use anonymised CV screening to focus purely on talent and reduce bias. Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria. Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and right to work, and never artificially manipulate role scopes or salaries to meet requirements.
Be your authentic self. Apply today.
CRM Executive - UK in Elstree employer: Medik8
At Medik8, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions creativity and collaboration. With a strong focus on employee growth, we provide extensive up-skilling support, flexible career opportunities, and a commitment to wellbeing through generous holiday allowances and private medical insurance. Join us in our central London office from 2027, where you can make a meaningful impact in a fast-growing skincare brand while enjoying a rewarding work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive - UK in Elstree
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their CRM strategies and think about how your skills can contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of CRM Executive. Highlight your email marketing skills and any experience with platforms like Bloomreach to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Medik8 team.
We think you need these skills to ace CRM Executive - UK in Elstree
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to Medik8's growth.
Tailor Your Content:Make sure to customise your application to highlight your relevant experience in CRM and email marketing. We love seeing how your skills align with what we're looking for, so don’t hold back!
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is free from typos and errors. A polished application reflects your commitment to quality, which is something we value at Medik8.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Medik8
✨Know Your CRM Stuff
Make sure you brush up on your knowledge of CRM platforms, especially Bloomreach if you can. Be ready to discuss how you've used email marketing and segmentation in past roles, as this will show you're the right fit for driving engagement and retention.
✨Showcase Your Creativity
Prepare examples of how you've combined creativity with data-driven insights in your previous work. Think about campaigns where you’ve personalised content or improved customer journeys, as this will highlight your ability to deliver best-in-class CRM activity.
✨Be Detail-Oriented
Since attention to detail is crucial for this role, come prepared with examples that demonstrate your meticulousness. Whether it’s proofreading emails or ensuring campaign accuracy, showing that you take pride in quality will resonate well with the interviewers.
✨Understand the Brand and Market
Research Medik8 and its products thoroughly. Familiarise yourself with their current marketing strategies and customer engagement tactics. This will not only help you answer questions but also allow you to ask insightful ones, showing your genuine interest in the role and the company.
