At a Glance
- Tasks: Support and execute CRM campaigns across email and SMS, driving customer retention.
- Company: Join Medik8, a dynamic brand committed to innovation and inclusivity.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous discount on products.
- Other info: Hybrid working model with opportunities for personal and professional growth.
- Why this job: Be part of a fast-paced team shaping customer loyalty and engagement strategies.
- Qualifications: Experience in CRM or email marketing, strong organisational skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly organised CRM Executive to join Medik8 during an incredibly busy and exciting period for the business. As we continue to elevate and expand our CRM strategy across global channels, we are looking for someone detail-oriented, proactive and passionate about customer retention to help drive this forward. This role goes far beyond day-to-day campaign sends. You will play a key part in supporting the evolution of our retention and loyalty strategy, helping shape lifecycle communications across email and SMS/MMS channels while ensuring all messaging reflects our premium brand voice.
If you thrive in a fast-paced environment and enjoy seeing campaigns through from insight and planning to execution and optimisation, we would love to hear from you.
The Details
- Hybrid working: 3 days per week in the office, 2 days from home
- Current office location: Centennial Park, Elstree
- Please note: We are planning to relocate to Central London in 2027
In more detail, your role will include:
- Campaign Delivery
- Supporting the execution of CRM activity across email and SMS/MMS channels
- Ensuring campaigns are accurately planned, briefed and delivered on time
- Coordinating with internal stakeholders to maintain smooth campaign delivery
- Content & Copywriting
- Producing high-quality CRM copy in line with Medik8 brand guidelines
- Supporting wider digital content initiatives across online channels where needed
- Proofreading and reviewing communications to ensure accuracy and consistency
- Supporting A/B testing across content and creative
- Monitoring campaign performance and reporting on key trading metrics
- Making data-led recommendations to improve engagement and performance
- Loyalty & Retention
- Supporting the development and execution of loyalty initiatives
- Helping drive customer retention, engagement and long-term ROI
We would love to hear from you if you have:
- Previous experience within a CRM, email marketing or retention-focused role
- Experience using CRM platforms to build, test and optimise campaigns
- Strong organisational skills with the ability to manage multiple projects simultaneously
- Confidence using Excel and/or Google Analytics to track campaign performance
- Excellent written communication and proofreading skills
- A proactive, solutions-focused mindset with strong attention to detail
- A collaborative approach and enthusiasm for working within a fast-paced team environment
Benefits
- Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.
- Rewards: 75% Discount + Annual Product Allowance, Annual Performance Bonus, Long Service Awards.
- Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities.
- Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.
Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)
At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products.
Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.
Our Inclusive Hiring Standards:
- Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).
- Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.
- Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.
- Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.
CRM Executive in Elstree employer: Medik8
Medik8 is an exceptional employer that prioritises employee wellbeing and growth, offering a hybrid working model and a supportive environment in Centennial Park, Elstree. With generous benefits including 25 days of holiday, private medical insurance, and a commitment to diversity and inclusion, we empower our team members to thrive both personally and professionally. Join us as we shape the future of customer retention and loyalty in a fast-paced, innovative setting where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive in Elstree
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM strategies. Show us that you’re not just interested in the role but also passionate about how you can contribute to their goals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the job description. Highlight your experience with CRM platforms and your knack for customer retention – we want to see your enthusiasm!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team at Medik8.
We think you need these skills to ace CRM Executive in Elstree
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for CRM and customer retention shine through. We want to see that you’re not just ticking boxes but genuinely excited about the role and what we do at Medik8.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the job description. Highlight your previous CRM or email marketing roles and any specific achievements that demonstrate your ability to drive customer engagement.
Be Detail-Oriented:Since we're looking for someone detail-oriented, double-check your application for any typos or errors. A polished application shows us that you care about quality and are serious about joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Medik8!
How to prepare for a job interview at Medik8
✨Know Your CRM Inside Out
Before the interview, make sure you’re familiar with various CRM platforms and their functionalities. Be ready to discuss your previous experiences with these tools, especially how you've used them to build, test, and optimise campaigns.
✨Showcase Your Organisational Skills
Prepare examples that highlight your ability to manage multiple projects simultaneously. Think of specific instances where you coordinated with different teams to ensure smooth campaign delivery, as this will resonate well with their need for a detail-oriented candidate.
✨Demonstrate Your Copywriting Prowess
Since the role involves producing high-quality CRM copy, be prepared to discuss your writing process. Bring samples of your work or be ready to talk about how you ensure messaging aligns with brand guidelines while engaging customers effectively.
✨Be Data-Driven
Familiarise yourself with key metrics related to campaign performance. Be ready to discuss how you’ve used data to make recommendations for improving engagement and performance in past roles, as this aligns perfectly with their focus on data-led decision-making.
