At a Glance
- Tasks: Join Medik8 to drive CRM campaigns and enhance customer loyalty through innovative strategies.
- Company: Medik8, a dynamic skincare brand committed to excellence and inclusivity.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous product discount.
- Other info: Hybrid role with opportunities for professional growth and community involvement.
- Why this job: Make a real impact on customer engagement while growing your career in a fast-paced environment.
- Qualifications: Experience in CRM or email marketing, strong organisational skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a highly organised CRM Executive to join Medik8 during an incredibly busy and exciting period for the business. As we continue to elevate and expand our CRM strategy across global channels, we are looking for someone detail-oriented, proactive and passionate about customer retention to help drive this forward. This role goes far beyond day-to-day campaign sends. You will play a key part in supporting the evolution of our retention and loyalty strategy, helping shape lifecycle communications across email and SMS/MMS channels while ensuring all messaging reflects our premium brand voice.
If you thrive in a fast-paced environment and enjoy seeing campaigns through from insight and planning to execution and optimisation, we would love to hear from you.
The Details
- Hybrid working: 3 days per week in the office, 2 days from home
- Current office location: Centennial Park, Elstree
- Please note: We are planning to relocate to Central London in 2027
In more detail, your role will include:
- Campaign Delivery
- Supporting the execution of CRM activity across email and SMS/MMS channels
- Ensuring campaigns are accurately planned, briefed and delivered on time
- Coordinating with internal stakeholders to maintain smooth campaign delivery
- Content & Copywriting
- Producing high-quality CRM copy in line with Medik8 brand guidelines
- Supporting wider digital content initiatives across online channels where needed
- Proofreading and reviewing communications to ensure accuracy and consistency
- Supporting A/B testing across content and creative
- Monitoring campaign performance and reporting on key trading metrics
- Making data-led recommendations to improve engagement and performance
- Loyalty & Retention
- Supporting the development and execution of loyalty initiatives
- Helping drive customer retention, engagement and long-term ROI
We would love to hear from you if you have:
- Previous experience within a CRM, email marketing or retention-focused role
- Experience using CRM platforms to build, test and optimise campaigns
- Strong organisational skills with the ability to manage multiple projects simultaneously
- Confidence using Excel and/or Google Analytics to track campaign performance
- Excellent written communication and proofreading skills
- A proactive, solutions-focused mindset with strong attention to detail
- A collaborative approach and enthusiasm for working within a fast-paced team environment
Benefits
- Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.
- Rewards: 75% Discount + Annual Product Allowance, Annual Performance Bonus, Long Service Awards.
- Growth: Up-skilling support, regular Lunch & Learns, Flexible Career opportunities.
- Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.
Our BCorp Commitment to JEDI (Justice, Equity, Diversity & Inclusion)
At Medik8, we are committed to cultivating a diverse, equitable, and inclusive workplace where every individual feels respected, valued, and empowered. We believe a rich tapestry of backgrounds, cultures, and perspectives fuels the innovation behind our products.
Research shows many candidates only apply if they meet 100% of a job description, however, we use the "60% Rule": if you meet over 60% of the requirements and have the passion to learn the rest, we want to hear from you.
Our Inclusive Hiring Standards:
- Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).
- Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.
- Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.
- Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.
CRM Campaigns & Loyalty Specialist (Hybrid) in Elstree employer: Medik8
Medik8 is an exceptional employer that prioritises employee wellbeing and growth, offering a hybrid working model and a supportive work culture. With generous benefits including 25 days of holiday, private medical insurance, and opportunities for professional development, employees are empowered to thrive in a fast-paced environment while contributing to meaningful customer retention strategies. Our commitment to diversity and inclusion ensures that every team member feels valued and respected, making Medik8 a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Campaigns & Loyalty Specialist (Hybrid) in Elstree
✨Tip Number 1
Get to know the company inside out! Research Medik8's values, products, and recent campaigns. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to CRM and customer retention. Think about specific examples from your past experiences that showcase your skills and how they align with Medik8's needs.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace CRM Campaigns & Loyalty Specialist (Hybrid) in Elstree
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for CRM and customer retention shine through. We want to see that you’re not just ticking boxes but genuinely excited about the role and what we do at Medik8.
Tailor Your Content:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your previous CRM experience and how it aligns with our goals. This helps us see why you’d be a great fit!
Proofread Like a Pro:Attention to detail is key in this role, so make sure your application is free from typos and errors. A well-proofread application shows us that you care about quality and can produce high-quality content, just like we expect in our campaigns.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medik8
✨Know Your CRM Inside Out
Before the interview, make sure you’re familiar with various CRM platforms and their functionalities. Be ready to discuss your previous experiences with CRM tools, how you’ve used them to optimise campaigns, and any specific metrics you’ve tracked. This will show your potential employer that you’re not just a candidate, but someone who can hit the ground running.
✨Showcase Your Copywriting Skills
Since the role involves content and copywriting, prepare examples of your previous work. Bring along snippets of high-quality CRM copy you’ve produced, and be ready to discuss your writing process. Highlight how you ensure brand voice consistency and how you approach proofreading and editing.
✨Demonstrate Your Organisational Skills
This position requires juggling multiple projects, so come prepared with examples of how you’ve successfully managed competing deadlines in the past. Discuss any tools or methods you use to stay organised, whether it’s project management software or simple to-do lists. This will reassure the interviewer that you can handle the fast-paced environment.
✨Be Data-Driven
Familiarise yourself with key performance indicators relevant to CRM campaigns. Be ready to talk about how you’ve used data to inform your decisions in previous roles. Discuss any A/B testing you’ve conducted and the outcomes, as this shows you’re proactive and focused on continuous improvement.
