At a Glance
- Tasks: Lead and optimise international e-commerce operations, driving revenue and enhancing customer experience.
- Company: Medik8 is a B Corp certified skincare brand known for its effective, age-defying products.
- Benefits: Enjoy flexible working, 25 days holiday, private medical insurance, and a generous employee discount.
- Other info: Diversity is celebrated here; we encourage applicants from all backgrounds to apply.
- Why this job: Shape the future of e-commerce in a passionate, high-growth environment with exciting site launches.
- Qualifications: Experience in e-commerce management, strong analytical skills, and a passion for customer satisfaction required.
The predicted salary is between 32000 - 48000 £ per year.
Medik8 Borehamwood, England, United Kingdom
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Medik8 Borehamwood, England, United Kingdom
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Join to apply for the Ecommerce Manager - EMEA & ROW role at Medik8
Medik8 is on a remarkable growth journey - and we’re now building out our newly formed D2C EMEA & RoW team to help take our international ecommerce offering to the next level.
As our Ecommerce Manager, you’ll play a pivotal role in owning and optimising our international e-commerce operations. You’ll be responsible for the trading performance of our EU and Rest of World websites - driving revenue, improving the customer experience, and executing localised campaigns with precision and impact.
You’ll lead a small team and collaborate closely with marketing, creative, logistics, digital and customer service to deliver seamless experiences, while also getting stuck into new site launches as we localise and scale across new markets.
Why You’ll Love This Role
- Take ownership of a growing e-commerce channel and help shape our international D2C roadmap
- Work cross-functionally across digital, creative, logistics, and customer service
- Be part of major site launches and localisation projects across new markets
- Collaborate with world-class paid media and digital teams
- Join a passionate, high-growth business
- Trading & Performance: Build and lead trading calendars across markets, aligning with marketing to define promo cadence and seasonal priorities
- Campaign Execution: Brief and execute global and localised campaigns across site and channels, working with creative and agency partners
- Website Management: Oversee site merchandising, content updates, and day-to-day optimisation across EMEA & RoW D2C sites
- UX Optimisation: Drive conversion through A/B testing, UX enhancements, and functionality improvements in collaboration with digital and creative teams
- Paid Media: Manage our agency partners and ensure acquisition channels are delivering ROI
- Ops Oversight: Work closely with logistics, supply, and 3PL teams to ensure product availability and timely delivery
- Reporting & Insights: Own e-commerce performance reporting, customer insights, and data-driven decision-making
- People Management: Lead, coach and develop 1–2 Ecommerce Executives
- Collaboration: Partner with global functions across marketing, customer experience, and operations to align strategy and drive results
- Proven experience in e-commerce management or digital trading, ideally across EMEA or international markets
- Hands-on CMS/platform management experience (Shopify preferred)
- Strong analytical mindset with knowledge of tools like GA4, Excel, and A/B testing platforms
- Experience managing external agencies (e.g. paid media, creative, SEO)
- Excellent project management skills and a collaborative mindset
- Experience leading or mentoring junior team members
- A passion for delivering exceptional customer experiences and performance-driven strategy
Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise.
Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin.
Culture & Benefits
We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are!
Some of the perks of being part of the Medik8 team include:
- 25 days holiday + bank holidays
- Flexible & Hybrid working
- Private Medical Insurance + Mental Health support
- Employee Assistance Program (EAP)
- Annual Performance Bonus
- Long Service Awards
- 75% discount + Annual Product Allowance
- Flexible Career opportunities
- Up-skilling support + regular Lunch & Learns
- 2 Volunteering days per year
- Matched Charitable Giving Scheme
Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.
At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work.
Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60+ of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest - then we want to hear from you!
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#J-18808-LjbffrEcommerce Manager - EMEA & ROW in Borehamwood employer: Medik8
At Medik8, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions sustainability and collaboration. Our Borehamwood location provides a dynamic environment where you can take ownership of your role as Ecommerce Manager, with ample opportunities for professional growth, flexible working arrangements, and a strong commitment to employee well-being through comprehensive benefits like private medical insurance and generous holiday allowances. Join us in our mission to deliver outstanding skincare solutions while thriving in a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager - EMEA & ROW in Borehamwood
✨Tip Number 1
Familiarise yourself with the latest trends in e-commerce, especially within the EMEA and RoW markets. Understanding regional differences in consumer behaviour can give you an edge during interviews.
✨Tip Number 2
Showcase your experience with CMS platforms, particularly Shopify, by preparing examples of past projects where you've optimised e-commerce sites. This hands-on knowledge is crucial for the role.
✨Tip Number 3
Network with professionals in the e-commerce field, especially those who have worked in similar roles. Engaging with industry peers can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your analytical skills and how you've used data to drive decisions in previous roles. Being able to demonstrate a data-driven mindset will resonate well with the hiring team.
We think you need these skills to ace Ecommerce Manager - EMEA & ROW in Borehamwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in e-commerce management, particularly in international markets. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter:In your cover letter, express your passion for e-commerce and how your skills align with Medik8's mission. Mention specific achievements in previous roles that showcase your ability to drive revenue and improve customer experiences.
Showcase Analytical Skills:Since the role requires a strong analytical mindset, include examples of how you've used data to make decisions or optimise campaigns in past positions. Mention any tools you're familiar with, like GA4 or A/B testing platforms.
Highlight Team Leadership Experience:If you have experience leading or mentoring team members, be sure to include this in your application. Discuss your approach to people management and how you've successfully collaborated with cross-functional teams.
How to prepare for a job interview at Medik8
✨Know Your E-commerce Metrics
Familiarise yourself with key performance indicators relevant to e-commerce, such as conversion rates, average order value, and customer acquisition costs. Be prepared to discuss how you've used these metrics to drive performance in previous roles.
✨Showcase Your Project Management Skills
Since the role involves managing campaigns and site launches, be ready to share specific examples of projects you've led. Highlight your ability to coordinate cross-functional teams and deliver results on time.
✨Demonstrate Analytical Thinking
The position requires a strong analytical mindset. Prepare to discuss how you've used data analysis tools like Google Analytics or Excel to inform your decisions and improve e-commerce performance.
✨Emphasise Team Leadership Experience
As you'll be leading a small team, it's crucial to convey your experience in mentoring and developing others. Share examples of how you've successfully guided junior team members and fostered a collaborative environment.
