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- Tasks: Lead and inspire a dynamic Customer Care team to deliver exceptional service.
- Company: Join Medik8, a global skincare brand passionate about customer care.
- Benefits: Enjoy 25 days holiday, hybrid working, and a competitive salary of £35,000.
- Why this job: Shape a customer-obsessed culture and make a real impact in skincare.
- Qualifications: Experience in customer care leadership and a passion for developing people.
- Other info: Opportunity for career growth in a supportive and innovative environment.
The predicted salary is between 21000 - 42000 £ per year.
At Medik8, science is at the heart of everything we do - and that includes how we care for our customers. As a global, clinical skincare brand in an exciting phase of growth, we are passionate about delivering exceptional experiences at every touchpoint.
We are looking for an experienced Customer Care Team Leader to lead and inspire our UK-based in-house team. Reporting into the UK Customer Care Manager, you will play a key role in shaping a customer-obsessed culture, ensuring every interaction reflects our brand values, expertise, and commitment to excellence. This is a hands-on leadership role for someone who loves developing people, improving processes, and turning customer insight into meaningful change.
The role involves the day-to-day leadership of our UK Customer Care team (currently 6 FTE), supporting them to deliver world-class service across Live Chat, Email, Voice, and Social Media. You will balance people leadership with operational excellence - from coaching and performance management to handling escalations and working cross-functionally to resolve customer issues quickly and fairly.
To ensure we are there for our customers when it matters most, this role includes occasional evening shifts (until 7pm) and 1 in 4 weekends, particularly during new product launches and peak trading periods.
Salary: £35,000
Location: UK – Hybrid
Contract: 12 month FTC, Full-time, 37.5 hours per week
Key responsibilities will include:
- Lead and motivate a team of Customer Care Executives (currently 6 FTE) to achieve SLAs across Live Chat, Email, Voice.
Some of the perks of being part of the Medik8 team include: 25 days holiday +
Customer Care Team Leader employer: Medik8
Contact Detail:
Medik8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Team Leader
✨Tip Number 1
Get to know the company inside out! Research Medik8's values, products, and customer care approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think about times you've inspired a team or improved processes. Be ready to share these during interviews to demonstrate your hands-on leadership style.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Medik8 family right from the start.
We think you need these skills to ace Customer Care Team Leader
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let your enthusiasm for customer care shine through. We want to see how you connect with our mission of delivering exceptional experiences and how you can inspire others in the team.
Highlight Your Leadership Skills: Make sure to showcase your experience in leading teams. We’re looking for someone who can motivate and develop others, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Medik8
✨Know the Brand Inside Out
Before your interview, dive deep into Medik8's values and products. Understand their commitment to science and customer care. This knowledge will help you demonstrate how your leadership style aligns with their mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight specific instances where you motivated your team or improved processes. This will show that you can inspire and develop others, which is key for this role.
✨Be Ready for Scenario Questions
Expect questions about handling customer escalations or improving service delivery. Think of real-life scenarios where you turned customer insights into actionable changes. This will illustrate your problem-solving skills and customer obsession.
✨Emphasise Flexibility and Commitment
Since the role includes evening shifts and weekends, express your willingness to adapt. Share any previous experiences where you’ve gone the extra mile for your team or customers, showing that you're dedicated to delivering exceptional service.
