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- Tasks: Support customer marketing by executing email and SMS campaigns to boost engagement and retention.
- Company: Medik8 is a leading British skincare brand focused on sustainability and effective products.
- Benefits: Enjoy 25 days holiday, flexible working, private medical insurance, and a generous product discount.
- Why this job: Join a dynamic team during an exciting growth phase and make a real impact on customer loyalty.
- Qualifications: Experience in email marketing and CRM tools is essential; analytical skills are a must.
- Other info: Diversity is celebrated here; if you're passionate, we want to hear from you!
The predicted salary is between 24000 - 36000 £ per year.
Medik8 Borehamwood, England, United Kingdom
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Medik8 Borehamwood, England, United Kingdom
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Join to apply for the CRM Executive (9 Month Contract) role at Medik8
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Life as a CRM Executive
Medik8 is on an unstoppable journey of growth and we are now in an incredible position to scale globally, with our renewed focus on the USA, EMEA and APAC markets.
Life as a CRM Executive
Medik8 is on an unstoppable journey of growth and we are now in an incredible position to scale globally, with our renewed focus on the USA, EMEA and APAC markets.
You will be a part of our UK division and will provide critical support to the Head of Customer Marketing Ecommerce. This role will be pivotal in executing a customer centric, data-driven and creative CRM strategy to enhance customer engagement and retention, and increase long-term customer lifetime value.
Through owning the creation and execution of channel activities (email and SMS), you will produce best in class communications to support our customer retention strategy and drive commercial objectives.
Why you cannot miss this opportunity
This is an incredibly exciting time to join the team as you will be working on two pioneering Medik8 projects – the continued roll out of personalisation across email and SMS via our new CDXP Bloomreach and next phase in the optimisation of loyalty programme.
Working closely with our in-house Creative and Brand teams, and supporting Trade and Acquisition teams, your entrepreneurial and analytical skills will have a direct impact on retention activity and, in turn, overall revenue to the business.
If you’d like to make a significant contribution to a leading brand in the skincare space, then get in touch!
Key responsibilities will include:
- Leads BAU channel activities on email and SMS for Brand and Trade priorities, optimising performance and ways of working.
- Drives plans and delivery of more complex 1-to-1 lifecycle communications to drive CLTV.
- Leads on some key initiatives to help shape the Loyalty proposition and ensures Loyalty programs are executed to increase levels of retention and conversion, reaping maximum ROI for the business.
- Delivers successful email marketing campaigns, ensuring all emails are planned, briefed and executed on time and according to business needs
- Leads A/B testing programme of content & creatives, reports on performance and key trading moments and leverages best practices to make recommendations for improvements
The successful candidate will:
- Have experience in email marketing including managing targeted one-off campaigns and multi-step automated programmes (agency or in-house)
- Have experience in using CRM tools to set up and test campaigns, as well as optimise delivery including personalisation and dynamic content. Experience in using Bloomreach of a similar CDXP would be a plus
- Be data-driven and confident to measure metrics using Excel or equivalent
- Have strong analytical skills and ideally experience in using Google Analytics or equivalent to understand email behaviour
- Be an enthusiastic self-starter with strong planning and organisational skills
- Be detail-oriented and have meticulous proofreading skills
About Us
Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise.
Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin.
Culture & Benefits
We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It’s just who we are!
Some of the perks of being part of the Medik8 team include:
- 25 days holiday + bank holidays
- Flexible & Hybrid working
- Private Medical Insurance + Mental Health support
- Employee Assistance Program (EAP)
- Annual Performance Bonus
- Long Service Awards
- 75% discount + Annual Product Allowance
- Flexible Career opportunities
- Up-skilling support + regular Lunch & Learns
- 2 Volunteering days per year
- Matched Charitable Giving Scheme
Want to do a little more research before you apply?
Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.
At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We’re committed to advancing equal opportunities and we’re dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work.
Our DE&I ethos also flows through our recruitment process. Studies have found that minority groupings tend to apply for roles only when they meet 100% of the role requirements, in comparison to non-minority grouping tend to apply when they meet only 60% of the role requirements (Hewlett Packard ). The requirements listed in our job descriptions are guidelines, not hard and fast rules, so if you think you meet 60+ of the role spec and are passionate, excited & feel like you have the potential to fulfil the rest – then we want to hear from you!
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CRM Executive (9 Month Contract) employer: Medik8
Contact Detail:
Medik8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Executive (9 Month Contract)
✨Tip Number 1
Familiarise yourself with Medik8's brand values and mission. Understanding their commitment to sustainability and customer-centric approach will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Brush up on your CRM tools knowledge, especially if you have experience with Bloomreach or similar platforms. Being able to discuss specific features and how you've used them in past roles can set you apart from other candidates.
✨Tip Number 3
Prepare examples of successful email marketing campaigns you've managed. Be ready to discuss the strategies you employed, the metrics you tracked, and how you optimised performance, as this role heavily focuses on data-driven decision-making.
✨Tip Number 4
Network with current or former employees of Medik8 on platforms like LinkedIn. Engaging with them can provide insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace CRM Executive (9 Month Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in email marketing and CRM tools. Focus on specific achievements that demonstrate your ability to drive customer engagement and retention.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for Medik8 and the role. Mention how your skills align with their focus on data-driven strategies and customer-centric approaches.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data to optimise campaigns in previous positions. Mention any experience with tools like Google Analytics or Excel.
Highlight Team Collaboration: Emphasise your ability to work cross-functionally, as the role involves collaboration with creative and brand teams. Provide examples of successful projects where teamwork was key to achieving results.
How to prepare for a job interview at Medik8
✨Show Your CRM Expertise
Make sure to highlight your experience with email marketing and CRM tools during the interview. Be prepared to discuss specific campaigns you've managed, especially any that involved personalisation or dynamic content.
✨Demonstrate Analytical Skills
Since the role requires a data-driven approach, be ready to talk about how you've used analytics tools like Google Analytics to measure campaign performance. Bring examples of how you've used data to inform your strategies.
✨Prepare for A/B Testing Discussions
Given the emphasis on A/B testing in the job description, come equipped with examples of tests you've conducted. Discuss what you learned from these tests and how they influenced your future campaigns.
✨Align with Medik8's Values
Familiarise yourself with Medik8's mission and values, particularly their commitment to sustainability and customer-centricity. Be ready to explain how your personal values align with theirs and how you can contribute to their culture.
