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- Tasks: Lead a passionate team to deliver exceptional customer service in the skincare industry.
- Company: Join a leading UK skincare brand with a focus on innovation and quality.
- Benefits: Enjoy a full-time contract, employee perks, and a hybrid work model.
- Why this job: Make a real difference by motivating your team and enhancing customer experiences.
- Qualifications: Strong leadership and customer service experience, preferably in skincare.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading skincare brand in the UK seeks an experienced Customer Care Team Leader to manage their in-house team. In this hybrid role, you'll ensure exceptional service across various communication channels, motivate your team, and handle escalations effectively.
The ideal candidate should have strong leadership skills, experience in customer service, and preferably in the skincare industry. This position offers a full-time contract with numerous employee benefits and a dynamic work environment.
Customer Care Team Lead - Hybrid UK CX & Coaching in Borehamwood employer: Medik8
Contact Detail:
Medik8 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Team Lead - Hybrid UK CX & Coaching in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to people in the skincare industry or those already working at the company. A friendly chat can give us insights and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We want to showcase our experience and how we can motivate a team to deliver exceptional service.
✨Tip Number 3
Show off your passion for skincare! Whether it’s through personal anecdotes or knowledge about the brand, let’s make sure we convey our enthusiasm during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team.
We think you need these skills to ace Customer Care Team Lead - Hybrid UK CX & Coaching in Borehamwood
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've motivated teams in the past and handled challenges, especially in customer service roles.
Tailor Your Experience: Don’t just send a generic application! We love it when candidates tailor their experience to match the job description. Mention any relevant experience in the skincare industry or similar fields to stand out.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your achievements pop!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Medik8
✨Know the Brand Inside Out
Before your interview, make sure you research the skincare brand thoroughly. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or handled escalations. Be ready to discuss your leadership style and how you motivate your team to deliver exceptional service.
✨Practice Common Customer Service Scenarios
Think about potential customer service scenarios that might arise in the role. Practise how you would handle difficult customers or resolve conflicts. This will demonstrate your problem-solving skills and ability to maintain composure under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s success.
