At a Glance
- Tasks: Drive customer engagement through innovative email and SMS campaigns.
- Company: Join Medik8, a pioneering skincare brand with a purpose-driven culture.
- Benefits: Enjoy a competitive salary, hybrid working, and 25 days holiday.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be at the forefront of CRM strategy and make a real impact on customer loyalty.
- Qualifications: Experience in email marketing and CRM platforms is essential.
The predicted salary is between 32000 - 36000 £ per year.
At Medik8, we’re on an unstoppable journey of growth, and you’ll be right at the heart of it. As part of our UK CRM team, you’ll play a key role in supporting the CRM Manager and Head of Customer Loyalty to drive engagement, retention, and customer lifetime value.
You’ll be responsible for delivering best-in-class CRM activity across our email and SMS channels, spanning both always-on newsletter communications and key seasonal calendar moments. Your work will combine personalisation, insight, creativity, and thoughtful content planning to ensure communications are highly relevant, commercially effective, and reflective of customer behaviour and preferences, while delivering a seamless customer journey from email through to post-click experience.
Working across a fast-paced trading calendar, you’ll need strong planning and organisational skills, alongside exceptional attention to detail to ensure every customer touchpoint is delivered to the highest standard. This is a pivotal role in delivering a customer-centric, data-driven CRM strategy including testing, segmentation, and personalisation to strengthen engagement, improve retention, and grow long-term customer value.
The Details
- Salary: £32,000 to £36,000
- Hybrid working: 3 days per week in the office, 2 days from home
- Current office location: Centennial Park, Elstree but relocating to central London from 2027
Why you cannot miss this opportunity
This is an exciting time to join Medik8, as you’ll contribute to two major strategic priorities: the continued rollout of advanced personalisation across email and SMS through our CDXP, Bloomreach, and the ongoing elevation of our loyalty programme member experience.
You’ll play a key role in both always-on CRM communications and seasonal trading calendar activity, including new product launches, promotions, and loyalty campaigns, ensuring all activity is timely, relevant, and delivers on commercial targets.
Working closely with in-house Creative and Copy teams, and supporting Trade, Acquisition and Brand teams, you’ll combine analytical thinking with creative execution to directly impact retention performance and revenue growth.
Key responsibilities will include:
- Own the delivery of weekly email and SMS activity, ensuring campaigns align with trade and brand priorities across the marketing calendar including new product launches, promotions, Black Friday, and loyalty campaigns.
- Plan, brief and build campaigns within our CDXP (Bloomreach), working with design and copy teams and CRM Manager to ensure high-quality execution, segmentation, and best-in-class personalisation.
- Shape customer-centric CRM content across email and SMS, ensuring messaging, creative, and post-click journeys work seamlessly together to deliver an engaging and cohesive customer experience.
- Support the delivery and optimisation of CRM lifecycle communications designed to enhance customer engagement and drive customer lifetime value (CLTV).
- Ensure all communications are timely, accurate, and insight-led, applying customer segmentation and behavioural data to improve relevance and targeting.
- Monitor, analyse, and report on campaign performance, clearly identifying key insights, trends, and opportunities for optimisation.
- Use learnings from performance and testing to continuously improve CRM activity and inform future campaign strategy and planning.
- Collaborate with Creative, Brand, Trade, Acquisition and R&D teams to ensure CRM activity is integrated and commercially effective.
The successful candidate will:
- Have experience in email marketing, using CRM platforms to build, segment, and optimise campaigns, including personalisation and dynamic content.
- Experience with Bloomreach or a similar CDXP would be a strong advantage.
- Be confident analysing campaign performance and presenting insights on key metrics using Excel, and other similar tools to understand customer and email behaviour.
- Have strong content planning skills and a passion for customer experience.
- Be a proactive self-starter with strong planning, prioritisation, and organisational skills, particularly across fast-paced seasonal trading calendars.
- Be highly detail-oriented, with excellent proofreading skills and a strong commitment to quality and accuracy.
About us
Founded in 2009 by UK scientists and brothers, we are a British, B Corp® certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy®: Vitamin C plus Sunscreen by day, and Vitamin A by night.
Culture & Benefits
We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together. It’s just who we are!
Wellbeing: 25 days holiday +
CRM Executive - UK in Borehamwood employer: Medik8
At Medik8, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. As a CRM Executive in our UK team, you'll enjoy the benefits of hybrid working, a commitment to employee wellbeing with generous holiday allowances, and opportunities for professional growth within a purpose-driven environment. Join us in central London as we continue to elevate our customer engagement strategies and make a meaningful impact in the skincare industry.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive - UK in Borehamwood
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Medik8 and understanding their CRM strategies. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their growth.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in email marketing and customer engagement can help elevate their CRM efforts. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Medik8 team and contributing to their exciting journey.
We think you need these skills to ace CRM Executive - UK in Borehamwood
Some tips for your application 🫡
Show Your Passion for CRM:When writing your application, let us see your enthusiasm for customer relationship management. Share any relevant experiences or projects that highlight your love for engaging with customers and driving retention.
Tailor Your Content:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our needs, especially in email marketing and personalisation.
Be Detail-Oriented:Since attention to detail is key for this role, ensure your application is free from typos and errors. A polished application shows us you care about quality and accuracy, just like we do at Medik8.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Medik8
✨Know Your CRM Stuff
Make sure you brush up on your CRM knowledge, especially around email marketing and personalisation. Familiarise yourself with platforms like Bloomreach, as being able to discuss your experience with these tools will show you're ready to hit the ground running.
✨Showcase Your Analytical Skills
Prepare to talk about how you've analysed campaign performance in the past. Bring examples of key metrics you've tracked and insights you've gained. This will demonstrate your ability to use data to drive decisions and improve customer engagement.
✨Plan for the Fast-Paced Environment
Since this role involves working across a busy trading calendar, think of examples where you've successfully managed multiple projects or campaigns at once. Highlight your planning and organisational skills to show you can keep everything on track.
✨Emphasise Team Collaboration
This position requires working closely with various teams, so be ready to discuss how you've collaborated in the past. Share specific instances where your teamwork led to successful outcomes, showcasing your ability to integrate efforts across departments.
