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For Companies At a Glance
- Tasks: Drive online sales growth and optimise e-commerce operations across Europe and beyond.
- Company: Join a pioneering British skincare brand committed to sustainability and innovation.
- Benefits: Enjoy flexible working, private medical insurance, and generous discounts on products.
- Why this job: Be part of a dynamic team that values collaboration and creativity in e-commerce.
- Qualifications: Proven e-commerce management experience with a focus on international markets.
- Other info: Diverse and inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As our Ecommerce Manager you will be part of an exciting journey within a newly formed D2C EMEA team that is accountable for driving our online sales growth and ensuring a seamless customer experience for our EU and International sites. You will be responsible for managing and optimising our e-commerce operations, driving revenue, and managing campaigns launches across Europe and Rest of the World. Your expertise will be crucial in achieving our sales and profit targets and ensure we are delivering the best user experience.
Key Responsibilities
- Website & Localisation Management: Take ownership of the websites, ensuring localised content, pricing, and product availability for each market. Create and lead market-specific trading calendars to achieve targets. Manage site merchandising to reflect customer preferences and regional demand.
- Campaign Delivery: Planning, briefing and executing global and regional campaigns across the website and marketing channels, working with the global team to get the right assets, and with agencies for timely execution.
- Operations Oversight: Working closely with the global Supply and Logistics teams and the 3PL to maintain an agreed level of stock cover across all SKUs, and ensure timely delivery of orders to all customers.
- Trading: Support to deliver a strong trade and marketing plan, supported by effective online merchandising and a considered pricing and promotional strategy.
- User Experience Optimisation: Identify new initiatives and ensure an exceptional customer experience by optimising the website's usability, design, and functionality. Combine an A/B testing roadmap with support from the Global digital and Creative teams to enhance the online shopping journey and improve overall site performance.
- Paid Media: Manage our paid media agency to optimise our growth and acquisition channel.
- Analysis & Reporting: Own the data analysis of the websites to identify opportunities in consumer profiling and targeting working with the wider team. Analyse and regularly report on e-commerce performance based on a set of agreed metrics. Build an understanding of customer behaviour to drive future decision making.
- Cross-functional Collaboration: Collaborate with the Global functions of Marketing, Digital, Customer Service, Supply Chain, and other departments to ensure a cohesive and integrated online presence and a smooth and efficient operation. Collaborate closely with the UK D2C Team to deliver effective ecommerce strategies, market goals and initiatives.
Requirements
- Proven experience in e-commerce management, with a strong focus on localisation across multiple international markets (ideally outside the UK & US).
- Minimum 4 years experience, ideally with a focus on acquisition.
- Strong knowledge of e-commerce platforms (Shopify experience preferred but not essential).
- Strong commercial and trade experience, with a deep understanding of the key levers to pull throughout the marketing funnel to drive growth within e-commerce.
- Previous experience designing and executing strategy around the different user journeys across social, search, paid.
- Proficiency in digital platforms, analytics tools such as Google Analytics.
- Detail-oriented, with experience in managing website operations and online merchandising.
- Strong communication and organisational skills.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Exceptional analytical and data driven approach.
About us
Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B CorpTM certified dermatological skincare brand, globally renowned for our age-defying heroes that deliver results without compromise. Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti-ageing skincare needs to deliver more youthful-looking skin.
Culture & Benefits
We are fuelled by our commitment to sustainability, quality, efficiency, and an unwavering passion for our customers. Championing solutions-focused thinking, we possess a purpose-driven mentality and strive to work with integrity and agility, always. We are collaborative go-givers; our diverse talents work cross-functionally and we achieve more together. We are proud to do everything in-house, challenging the norm and pushing the boundaries of possibility. It's just who we are!
Some of the perks of being part of the Medik8 team include:
- 25 days holiday + bank holidays
- Flexible & Hybrid working
- Private Medical Insurance + Mental Health support
- Employee Assistance Program (EAP)
- Annual Performance Bonus
- Long Service Awards
- 75% discount + Annual Product Allowance
- Flexible Career opportunities
- Up-skilling support + regular Lunch & Learns
- 2 Volunteering days per year
- Matched Charitable Giving Scheme
At Medik8, we believe that diversity within our workplace drives innovation. We celebrate multiple backgrounds, cultures, approaches and points of view, and believe that when people feel respected and included, they can truly flourish. We're committed to advancing equal opportunities and we're dedicated to building a workforce as diverse as our consumer base, creating a multifaceted, equitable and inclusive culture and allowing all colleagues to bring their whole selves to work. Our DE&I ethos also flows through our recruitment process. If you meet 60% of the role requirements and are passionate, excited and have potential to fulfil the rest, we want to hear from you!
Ecommerce Manager - EMEA & RoW in London employer: Medik8 Limited
Contact Detail:
Medik8 Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Manager - EMEA & RoW in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their e-commerce strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Companies love candidates who can back up their strategies with solid numbers and insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Medik8.
We think you need these skills to ace Ecommerce Manager - EMEA & RoW in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for e-commerce and our mission shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about being part of our journey.
Tailor Your Experience: Make sure to highlight your relevant experience in e-commerce management, especially any work with international markets. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Data-Driven: Since we’re all about analytics, include specific examples of how you’ve used data to drive decisions in your previous roles. Show us how your analytical skills can contribute to optimising our e-commerce operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Medik8 Limited
✨Know Your E-commerce Inside Out
Before the interview, make sure you’re well-versed in e-commerce trends, especially in the EMEA and RoW markets. Familiarise yourself with localisation strategies and how they impact customer experience. This will show your potential employer that you understand the nuances of their operations.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples of how you've used data analysis to drive e-commerce growth. Bring insights from previous roles where you optimised user journeys or improved site performance. Being able to articulate your analytical approach will demonstrate your fit for the role.
✨Collaboration is Key
Since this role involves working closely with various teams, be ready to share experiences where you successfully collaborated across departments. Highlight any cross-functional projects you've led or contributed to, as this will illustrate your ability to work in a team-oriented environment.
✨Prepare Questions About Their Strategy
Have thoughtful questions prepared about the company's current e-commerce strategy and future goals. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations. It’s a great way to engage with your interviewers and leave a lasting impression.
