At a Glance
- Tasks: Lead consumer insights to shape brand strategy and enhance customer experience.
- Company: Join Medik8, a pioneering British skincare brand with a commitment to innovation.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous product discount.
- Other info: Collaborative culture focused on community, sustainability, and personal growth.
- Why this job: Be the architect of insights that drive global strategy in a high-profile role.
- Qualifications: 5+ years in Consumer Insights or Market Research, preferably in beauty or luxury sectors.
The predicted salary is between 40000 - 50000 £ per year.
At Medik8, we don’t just make skincare; we lead the CSA Philosophy. As we scale from a cult‑favourite British powerhouse to a dominant global luxury player, understanding the "why" behind the "buy" has never been more critical. As our Global Consumer Insights Manager, you will be the bridge between raw data and brand strategy. By synthesising multi‑channel intelligence, you will translate complex data sets into clear narratives that fuel brand love, shape an unparalleled customer experience and drive global expansion.
The Details
- Salary: £40,000 to £50,000
- Duration: Permanent
- Hybrid working: 3 days per week in the office, 2 days from home
- Current office location: Centennial Park, Elstree but relocating to London Bridge from early November 2026
Key Responsibilities
- Lead external brand tracking to measure global brand health metrics such as awareness, consideration and NPS.
- Deliver actionable reporting with clear recommendations, using data visualisation tools to make complex insights digestible for stakeholders at all levels.
- Extract customer feedback across Shopify, Gorgias, Yotpo & Trustpilot, translating Tableau dashboards into clear, commercial stories for the wider business.
- Interpret multi‑media attribution data from GA4 and Bloomreach to help the digital and marketing teams optimise channel spend and ROI.
- Triangulate data from our DTC site, Amazon, and retail portals to understand exactly how online research drives offline purchasing.
- Use cross‑channel behavioural data to refine our customer journey maps, pinpointing friction points and recommending straightforward fixes.
- Analyse retention metrics to uncover the true drivers of loyalty versus churn, directly shaping our global CRM strategy.
- Measure customer adoption of our CSA Philosophy to feed actionable insights into our educational content and product innovation pipelines.
- Monitor platforms like WGSN and BeautyMatter to anticipate luxury skincare trends and track competitor movements, identifying new white‑space opportunities.
- Partner with syndicated data providers such as Circana and NIQ to track category performance and rigorously benchmark Medik8’s market share.
- Design and execute research projects, including focus groups and targeted surveys, to quickly validate internal hypotheses for the brand team.
- Refine our global customer personas to ensure our marketing and personalised messaging are laser‑focused on the high‑value skintellectual consumer.
- Provide localised insights to ensure our British heritage and brand promise resonate authentically as we scale in key territories.
Required Skills & Experience
- 5+ years of experience in Consumer Insights, Market Research, or Commercial Analytics, specifically within the premium beauty, FMCG, or luxury retail sectors.
- Proven ability to interpret existing data from BI dashboards (such as Tableau) and web analytics, translating those numbers into clear, commercial narratives for senior stakeholders.
- Strong background in managing external brand tracking agencies and designing primary research, including running focus groups and quantitative surveys.
- Hands‑on experience extracting strategic value and market share analysis from syndicated data platforms such as Circana, NIQ, or Kantar.
- Highly comfortable partnering with digital teams to interpret multi‑media performance data and web analytics from platforms like GA4 and Shopify.
- Exceptional cross‑functional communication skills, with the confidence to challenge marketing, sales, and digital strategies using evidence‑based recommendations.
Desirable Skills & Experience
- Deep familiarity with industry trend and intelligence platforms, such as WGSN, BeautyMatter, or Business of Fashion, to identify white‑space opportunities.
- Previous experience in a global role, with a strong understanding of how to localise insights for key expansion markets including North America and APAC.
- A genuine passion for the premium skincare industry and an intrinsic understanding of the highly educated "skintellectual" consumer.
- Experience extracting qualitative customer sentiment from CX, review, and CRM platforms like Gorgias, Yotpo, or Klaviyo.
Why Medik8?
You will be the architect of our insights capability, building the frameworks that drive our global strategy. This is a high‑profile role supporting the CMO, Digital Director, and Global Head of CX. Work for a brand committed to Results Without Compromise, where science and ethics meet.
About us
Founded in 2009 by UK scientists and brothers, we are a British, B Corp certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy: Vitamin C plus Sunscreen by day, and Vitamin A by night.
Culture & Benefits
We are a team of collaborative go-givers fuelled by a purpose‑driven mentality. Innovation is at our core; we pride ourselves on doing everything in‑house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross‑functionally because we know we achieve more together.
Some of the perks of being part of the Medik8 team include:
- Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance, Mental Health support.
- Rewards: 75% Discount + Annual Product Allowance, Annual Performance Bonus, Long Service Awards.
- Growth: Up‑skilling support, regular Lunch & Learns, Flexible Career opportunities.
- Impact: 2 Volunteering days per year, Matched Charitable Giving Scheme.
Want to do a little more research before you apply? Head over to our main careers page to find out more about the team and our values. You can also find out more about us on LinkedIn, Glassdoor & Instagram.
Our Inclusive Hiring Standards
- Fair Chance Hiring: To support systemic justice, we do not request criminal record or credit checks during the application stage (unless legally required for the role).
- Blind Recruiting: We use anonymised CV screening to focus purely on your talent and reduce bias.
- Disability Confident: As a Level 2 employer, we guarantee an interview to disabled applicants who meet the minimum role criteria.
- Immigration Integrity: We welcome all applicants within current Home Office guidance on sponsorship and Right to Work. We never artificially manipulate role scopes or salaries to meet requirements.
Be your authentic self. Apply today.
Global Consumer Insights Manager employer: Medik8 Limited
At Medik8, we pride ourselves on being a purpose-driven employer that champions innovation and collaboration. Our team enjoys a flexible hybrid working model, generous benefits including 25 days holiday and a 75% product discount, and ample opportunities for personal and professional growth. As we expand our global footprint from our current location in Elstree to London Bridge, employees will play a pivotal role in shaping the future of luxury skincare while contributing to a culture that values integrity, sustainability, and community.
StudySmarter Expert Advice🤫
We think this is how you could land Global Consumer Insights Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Medik8 Limited and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Medik8 Limited are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Medik8 Limited on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Medik8 Limited. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Global Consumer Insights Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Medik8 Limited. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Medik8 Limited:Show us that you’ve done your homework! In your application, briefly mention what you admire about Medik8 Limited’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Medik8 Limited
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Medik8 Limited will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Medik8 Limited, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
