Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a talented IT team to deliver fast, effective tech solutions.
- Company: Join Medigold Health Group, a supportive and innovative workplace.
- Benefits: Enjoy 31 days holiday, pension scheme, and health cash plan.
- Why this job: Empower your team while solving real tech challenges every day.
- Qualifications: 1 year in a similar role and strong IT support experience required.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As the IT Support Team Leader, you will drive the performance of a talented IT team, ensuring fast, effective solutions for end-users across the organisation. You’ll be the go-to expert for escalated technical issues, mentoring your team, shaping workflows, and championing process improvements that make IT support smarter and more efficient. This is a hands-on leadership role: you’ll balance team development, incident management, and documentation while keeping the helpdesk operating efficiently. Strong technical knowledge, clear communication, and a passion for problem-solving will help you empower your team and deliver exceptional IT experiences for colleagues across the Medigold Health Group.
Main Objectives
- To provide IT desktop/server support to employees based in the UK at Medigold regional offices, client sites and remote workers.
- Provide mentorship to the IT Support Engineers and IT Apprentices both on-site and remote.
- Identify trends in support requests.
- Identify areas of improvement in processes to increase productivity within support.
- Ensure support tickets are being prioritised correctly.
- Help create a fair workload between IT Support Engineers and Apprentices.
- Be an escalation point for our IT support Engineers and IT Apprentices.
- Ensure the IT Apprentices are getting their off-job time.
- Help keep up-to-date How-To guides for our support team and end users.
- Provide support within agreed SLA’s.
- Escalate issues to the IT Operations Manager as required.
- Expand knowledge of IT systems used within the Medigold Health Group of companies.
Specific Responsibilities
- Triage and Prioritisation: Manage the helpdesk ticketing system to ensure timely triage and prioritisation of incoming tickets. Assess the severity and impact of issues and allocate resources accordingly to meet SLA’s.
- Escalation Management: Assist with the escalation of complex technical issues to higher levels of support or appropriate stakeholders. Provide guidance and support to helpdesk engineers in resolving escalated issues.
- Team Leadership: Lead, mentor, and motivate the team to deliver exceptional technical support. Provide ongoing training and development opportunities to helpdesk staff to enhance their skills and knowledge. Conduct regular performance evaluations and provide constructive feedback to team members.
- Day-to-Day Operations: Oversee the day-to-day operations of the IT helpdesk, ensuring smooth functioning and adherence to established processes and procedures. Monitor helpdesk performance metrics and KPIs to identify areas for improvement. Act as a point of contact for technical escalations and coordinate with other IT members/teams to ensure timely resolution of issues. Add common solutions to the ticketing knowledgebase.
- Customer Service: Ensure that all helpdesk interactions are conducted in a professional and customer-focused manner. Work closely with end-users to understand their technical issues and provide effective solutions or workarounds. Continuously strive to improve the overall customer experience through proactive support and service excellence.
Requirements for this role
Essential
- At least 1 year demonstrable experience in a comparable role.
- Minimum 3 years of IT Support or comparable role.
- Previous desktop IT support experience.
- An understanding of varied IT systems.
- Strong understanding of PC Hardware.
- High level understanding of Operating Systems.
- Experience of dealing with clients/customers.
- Demonstrative verbal and written communication skills.
- People Management Skills.
Desirable
- There are no formal qualifications required for this role however an NVQ Level 3 (or equivalent) in a software or IT related subject would be desirable.
- ITIL Certification would be advantageous.
Our Company Benefits
- 31 days holiday inclusive of bank holidays, increasing with length of service.
- Pension Scheme.
- Access to Company benefits and discount portal.
- Access to a Health Cash Plan.
- Free eyecare vouchers.
- Cycle to work scheme.
- Access to confidential Employee Assistance programme.
- Interactive mental health and wellbeing app.
Interested in this role but want to find out more first? Email us at recruitment@medigold-health.com.
IT Support Team Leader in Northampton employer: Medigold Health
Contact Detail:
Medigold Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Team Leader in Northampton
✨Tip Number 1
Get your networking game on! Connect with folks in the IT industry, especially those who work at Medigold Health Group. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your past work, bring them along to interviews. It’s a great way to demonstrate your problem-solving abilities and technical know-how.
✨Tip Number 3
Prepare for the unexpected! Brush up on common technical issues and how you’d resolve them. Being able to think on your feet during an interview can really impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Medigold family.
We think you need these skills to ace IT Support Team Leader in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Team Leader role. Highlight your relevant experience, especially in team leadership and technical support. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any specific achievements that demonstrate your problem-solving skills.
Showcase Your Technical Skills: Since this role requires strong technical knowledge, make sure to list your relevant IT skills clearly. Whether it's your experience with desktop support or understanding of operating systems, we want to know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Medigold Health
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common IT issues, desktop/server support, and the systems used by the company. Being able to discuss specific technologies and how you've resolved similar issues in the past will show that you're the right fit for the role.
✨Showcase Your Leadership Skills
As an IT Support Team Leader, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed a team, handled escalations, or improved processes in previous roles. Highlighting your people management skills will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to triage support tickets or manage a high-pressure situation. Practising your responses will help you articulate your thought process clearly during the interview.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so be ready to discuss how you've provided exceptional support in the past. Share specific examples of how you've interacted with end-users, resolved their issues, and improved their overall experience. This will demonstrate your commitment to delivering top-notch IT support.
