Disability Advisor

Job Title: Disability Advisor

Contract: Permanent, Full-time (37.5 hours per week, Monday to Friday)

Salary: Up to £32,000 per annum

Location: Home based, fully remote within the UK

As a Disability Advisor at Medigold Health, you will play a key role in helping our clients create inclusive workplaces by removing disability-related barriers and enabling employees to thrive. Working with private sector organisations you will carry out high-quality assessments across all disability types, including mental health and neurodiverse conditions, to identify the adjustments and support that will help employees reach their full potential.

You will provide end-to-end case management, liaising closely with employees, their managers, HR teams and other stakeholders to develop tailored action plans and ensure that recommendations are implemented effectively. You will monitor progress, review adjustments, and address any risks or challenges that arise, ensuring the right outcomes are achieved for both the employee and the client.

Drawing on your knowledge of the Equality Act, disability legislation, and best practice in workplace inclusion, you will act as a trusted source of advice, balancing empathy with practical problem-solving.

This is an exciting opportunity to make a tangible difference to people’s working lives, while helping businesses across a range of industries to embed effective disability inclusion practices and better support their people.

Main Objectives

• Working with private sector clients, the advisor will provide assessments and actions plans to help remove disability related barriers. The post will involve intensive case management to resolve issues for customers and will do this by liaising with stakeholders including the employee, line manager and wider client.
• The job provides an excellent opportunity to help clients focussed on talent management and use problem solving skills to really make a difference for disabled employees working in the media and other industries.
• We offer the ability to qualify as a CDMP (Certified Disability Management Professional) in a growing part of the business.
• It is imperative the advisor is able to adapt their assessment methodology. As well as a proactive approach to disability management, being able to risk manage on behalf of clients is vital.

Specific Responsibilities

• To provide case management and advice for employees starting work, returning to work or in work to help them achieve their potential. Liaising with a variety of stakeholders and managers to ensure the assessments are comprehensive. Ensuring that all services are delivered in line with relevant professional standards, equality act requirements, contractual requirements, and Service Level Agreements (SLAs).
• To conduct high quality assessments / specialist assessments across all disability types to determine the support needs of the client.
• To develop and implement assessment reports in conjunction with the employee and their manager. Support maybe required from colleagues, external service providers, partner organisations and internal specialists.
• Manage a complex caseload providing advice and support to employees, managers and other relevant stakeholders, ensuring that all services delivered adhere to professional standards and are delivered within contractual requirements and service level agreements. Undertake adjustment reviews and implement changes to support packages.
• With resilience and diplomatic tenacity, ensure a quality outcome, by fully case-managing the implementation of the recommendations detailed in the assessment report, including funding applications, placing orders, management interventions, overseeing stakeholder actions, ensuring services delivered adhere to set professional standards and delivered within contractual requirements.
• Act as the focal point of contact support for disabled employees, their manager and/or HR representative and all associated stakeholders ensuring that all parties are kept up to date on the progress of cases.
• Identify risks (e.g. personal, financial, legal, timescale/pace, etc.) and determine appropriate actions, provide advice and guidance. Escalate any issues or delays as appropriate. Keep managers up to date.
• Maintain complete and accurate records and case notes on the appropriate company systems
• Build and maintain effective working relationships with client partners and stakeholders who have a remit around the support of disabled staff (e.g. Access to Work other funding sources, Manager Advice, HR Business Partners, Facilities Management, Occupational Health, Health and Safety, IT and Assistive Technology Management, etc.).
• Be aware of their pressures and be able to deal with these stakeholders sensitively and with influence.
• Be proactive in working closely with the wider team to provide accurate disability related advice and guidance (including individual cases).

Requirements for this

• Excellent working knowledge of MS Office 365 including MS Teams, Outlook, Excel, Word and Powerpoint
• Ability to coach, mentor and encourage others to promote wellbeing and self-care
• Ability to produce accurately written high level reports Able to build and maintain strong stakeholder relationships
• Knowledge of Equality Act and Disability legislation affecting employees
• Able to use discretion and show empathy and be sensitive to needs of others Good pan-disability knowledge including mental health and neurodiverse conditions
• Able to maintain accurate records using a bespoke database
• Able to identify risks to contract or to employees including safeguarding
• Ability to follow standard operating procedures

Our Company Benefits

• 31 days holiday inclusive of bank holidays, increasing with length of service
• Pension Scheme
• Access to Company benefits and discount portal
• Access to a Health Cash Plan
• Free eyecare vouchers
• Cycle to work scheme
• Access to confidential Employee Assistance programme
• Interactive mental health and wellbeing app