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- Tasks: Manage client feedback, ensuring it's logged, investigated, and resolved professionally.
- Company: Join a dynamic team focused on client satisfaction and service excellence.
- Benefits: Enjoy 31 days holiday, pension scheme, and access to health benefits.
- Why this job: Make a real impact by turning client insights into action and enhancing relationships.
- Qualifications: Experience in customer service and strong analytical skills required.
- Other info: Fully remote role with opportunities for personal and professional growth.
The predicted salary is between 26000 - 36400 £ per year.
Contract: 12 month fixed-term, Full-time (37.5 hours per week) Monday to Friday
Location: Home based, fully remote
Salary: £26,000 per annum
Closing date: Monday 9 February 2026 at 4pm
As a Client Outcome Co-Ordinator, you will play a key role in ensuring our clients’ voices are heard and acted upon. You will be responsible for managing all aspects of client feedback, ensuring that feedback is logged, investigated, and resolved promptly and professionally. Through your work, you will help drive continuous improvement, enhance client satisfaction, and strengthen our reputation for delivering outstanding service.
Working closely with internal teams, you will prepare clear and accurate consultation reports, analyse feedback trends, and identify opportunities to refine our processes and improve client outcomes. Your analytical mindset, attention to detail, and ability to communicate with empathy and professionalism will be central to ensuring that every client interaction contributes to a positive experience and lasting relationship.
This is an excellent opportunity for someone who is passionate about client care and service excellence. You will make a real impact by turning client insights into action, helping us build stronger partnerships, and ensuring that every client feels heard, valued, and supported.
Main ObjectivesOur client outcome co-ordinator plays a key role in supporting the management of client feedback, including complaints, compliments and reports. This position ensures that all feedback is recorded, managed, and actioned in a timely and effective manner, contributing to continuous service improvement and client satisfaction.
Specific Responsibilities- Consultation Reporting
- Prepare and issue reports to employees following client or internal consultations
- Ensure all reports are accurate, clear, and distributed in accordance with GDPR and internal data handling policies
- Maintain records of all issued reports securely, in compliance with data protection requirements
- Liaise with internal teams and stakeholders to confirm the content and accuracy of consultation outcomes prior to distribution
- Complaints Management
- Receive, acknowledge, and log customer complaints through appropriate channels
- Investigate complaints thoroughly and impartially, liaising with relevant departments as necessary
- Ensure complaints are resolved in a timely, professional, and empathetic manner
- Maintain detailed records of complaint investigations, outcomes, and follow-up actions
- Write clear, concise, and professional responses to customer complaints
- Data Analysis and Reporting
- Analyse complaint trends and root causes to identify recurring issues or opportunities for service improvement
- Prepare regular reports and dashboards for management summarising complaint volumes, themes, response times, and resolution effectiveness
- Recommend process improvements based on analysis to enhance client outcomes and reduce complaint rates
- Compliance and Governance
- Ensure all communication and documentation is handled in line with GDPR and company confidentiality policies
- Keep up to date with regulatory changes and best practices in data protection and complaint handling
- Support internal audits or reviews relating to reporting and complaint management processes
- Ability to use customer feedback, surveys, and performance metrics to assess the effectiveness of customer service strategies and identify areas for improvement
- Experience in improving customer retention, and loyalty
- Previous experience in a customer service, complaints handling, client relationship management or similar role
- Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook and CORE)
- Confident using data and reporting tools (Excel, CRM Systems)
- Familiarity with GDPR and relevant data privacy regulations
- Background in reporting or administrative coordination
- Experience working within a regulated industry or service-based environment
- Experience managing client complaints with empathy, professionalism, and attention to detail
- In-depth understanding of customer service principles and best practices
- Strong problem-solving and analytical skills, with the ability to assess complex customer issues and identify effective solutions
- Strong attention to detail and accuracy
- Excellent communication skills, both verbal and written, with the ability to tailor messages to different audiences
- A high level of emotional intelligence and empathy when dealing with both customers and staff
- Ability to investigate, identify root causes and provide comprehensive resolution
- Skilled in building and maintaining positive relationships with clients
- Empathetic and client-focused: can manage sensitive situations professionally
- Calm under pressure: able to handle challenging conversations without escalating
- Proactive and accountable: takes ownership of client outcomes and ensures follow-up
- Professional and diplomatic: maintains the company’s reputation in all communications
- Understanding of GDPR and data protection principles
- 31 days holiday inclusive of bank holidays, increasing with length of service
- Pension Scheme
- Access to Company benefits and discount portal
- Access to a Health Cash Plan
- Free eyecare vouchers
- Cycle to work scheme
- Access to confidential Employee Assistance programme
- Interactive mental health and wellbeing app
Client Outcome Co-Ordinator employer: Medigold Health Group
Contact Detail:
Medigold Health Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Outcome Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to client feedback and complaints management. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Showcase your analytical skills! Bring examples of how you've used data to improve client outcomes in past roles. This will demonstrate your value to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining our team.
We think you need these skills to ace Client Outcome Co-Ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in client feedback management and customer service. We want to see how your skills align with the role of Client Outcome Co-Ordinator!
Showcase Your Analytical Skills: Since this role involves analysing feedback trends, don’t forget to mention any relevant experience you have with data analysis or reporting. We love seeing how you can turn numbers into actionable insights!
Communicate Clearly and Professionally: Your written communication is key in this role, so ensure your application is clear, concise, and free from errors. We appreciate professionalism, and it’s a great way to show us you’re the right fit!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Medigold Health Group
✨Know Your Client Care Principles
Before the interview, brush up on customer service principles and best practices. Be ready to discuss how you would handle client feedback and complaints, showcasing your understanding of empathy and professionalism.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data analysis to improve client outcomes in previous roles. Highlight specific instances where your analytical mindset led to actionable insights that enhanced client satisfaction.
✨Practice Clear Communication
Since you'll be preparing consultation reports, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your ability to communicate complex ideas simply and effectively.
✨Familiarise Yourself with GDPR
Understanding GDPR is crucial for this role. Make sure you can discuss how you would handle sensitive information and ensure compliance in your work. This will demonstrate your commitment to maintaining client confidentiality and data protection.
