Implementation Consultant

This role is hybrid remote/in-office. Medidata follows a hybrid office policy in which employees who are hired for an in‑person position are expected to work on site a certain number of days per week following company policy.

About the Company

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground‑breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry‑leading expertise, analytics‑powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata’s seamless, end‑to‑end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Medidata is headquartered in New York City and is a Dassault Systèmes brand.

About the Team

Implementation Consultants (ICs) help ensure that Medidata’s software applications are implemented or enabled in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. ICs also consult with clients, provide guidance and make suggestions on how to best implement Medidata’s software to provide the most value. The ICs work with Project Managers and other functional departments during the implementation or enablement of Medidata’s software applications, in addition to helping in the training, education and mentoring of colleagues.

Responsibilities

• Lead configuration or enable customers on Medidata software to translate customer needs and meet customer requirements.
• Adhere to or educate on best practices for implementing Medidata's software.
• Author, adapt, or agree on specifications based upon client requirements, including functional test cases for use in configuring and developing solutions in Medidata’s suite of products, as well as in custom integrations.
• Support less experienced team members with client engagements, being accountable for quality of delivery.
• Support developers and other cross‑functional departments during configuration or implementation of specifications.
• Support cross‑functional departments with issue resolution.
• Deliver in‑person/remote client workshops.
• Work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work.
• Support customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues, and providing guidance on software usage.
• Adhere to industry data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing).
• Communicate status reports to stakeholders on both client and internal projects.
• Participate in and lead internal initiatives, e.g., process improvement, product improvement, and identifying best practices.
• Comply with and enforce Medidata Standard Operating Procedures, processes and policies.
• Assist in the scheduling of professional services resources and ensure timely completion of deliverables.
• Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed.
• Support third‑party vendors with integration and/or data transfer efforts.
• Own multiple customer‑facing projects or engagements.
• Have significant knowledge and experience in one product or solution, or relevant experience in a group of products/solutions.
• Mentor/Train AICs or new employees.

Qualifications

• Industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis.
• Strong understanding of associated specifications, and ability to translate them into clinical systems solutions.
• Ability to work with technical R&D staff and translate new software features into real‑world examples.
• Knowledge of computer usage in a web‑based environment.
• Ability to absorb and apply new information quickly.
• Ability to think logically to solve complex problems.
• Solid analytical and technical skills with regard to software applications.
• Strong collaboration and team‑building skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Self‑motivated, able to assume responsibility and work autonomously in a professional manner.
• Experience working to Standard Operating Procedures.
• Adaptable to changing business needs and/or product landscapes.
• Willing to travel to office locations and customer engagements.
• Minimum 4‑year university/college degree or equivalent (analytic discipline a plus).
• Experience working with clinical trials, or equivalent combination of education and experience required.
• Experience supporting project teams and meeting project timelines.
• Prior data management or clinical trial software consulting experience preferred.

Benefits

Medidata provides a total rewards package that includes competitive base pay, potential annual bonuses for non‑sales positions, and benefits such as medical, dental, family leave, life and disability insurance, a generous pension, and 25+ paid holidays per year.