Medidata in London is seeking a Technical Support Engineer to be the primary contact between support and core engineering teams. You will handle requests, diagnose issues, and test fixes while coordinating with R&D on complex problems.
You will use SQL, API/REST tools, Postman, and AI assistants to draft knowledge base content, reproduce problems, and communicate updates to clients. Strong collaboration and a Bachelor’s in a technical field are required.
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Hybrid Technical Support Engineer: AI-Driven Troubleshooting employer: MEDIDATA
Medidata is an exceptional employer, offering a dynamic hybrid work environment that fosters innovation and collaboration in the healthcare technology sector. With a commitment to employee growth, Medidata provides extensive benefits including comprehensive health insurance, a generous pension plan, and over 25 paid holidays annually, ensuring a supportive work culture that values work-life balance. Join us to make a direct impact on clinical trials and patient outcomes while working with cutting-edge technologies in a company recognised for its leadership in the industry.
