Senior Implementation Consultant Paitent Cloud

This is a hybrid remote/in-office role. Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About the Team

Senior Implementation Consultants help ensure that Medidata's software applications are implemented and configured in accordance with Medidata standard business processes, meet client requirements and adhere to Good Clinical Data Management Practices. Senior ICs also consult with our clients, provide guidance and make suggestions on how to best implement Medidata's software to provide the most value. The Senior Implementation Consultants work with Project Managers and other functional departments during the implementation and configuration of Medidata's software applications, in addition to helping in the training, education and mentoring of colleagues. Senior ICs are leaders of clients and internal colleagues, as well as champions of our products and processes.

Responsibilities

• Configure Medidata software products to translate customer needs and meet customer requirements.
• Adhere to best practices for implementing Medidata's software.
• Author, adapt, or agree on specifications based upon client requirements.
• Support less experienced team members in the authoring of specifications or other activities, being accountable for quality of delivery.
• Support developers and other cross functional departments during configuration or implementation of specifications.
• Delivery of in-person/remote client workshops.
• Work to Project Management timelines and budgets, ensuring timely completion of deliverables within the agreed scope of work.
• Support customers during the user acceptance testing cycle by resolving issues, and answering questions.
• Adhere to data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing).
• Communicate status reports to stakeholders on both client and internal projects.
• Participate in and lead internal initiatives, e.g., process improvement, product improvement, identifying best practices and developing workshop materials.
• Comply with and enforce Medidata Standard Operating Procedures, processes and policies.
• Assist in the scheduling of professional services resources and ensure timely completion of deliverables.
• Support Training Group in preparation of course materials and delivery of courses both internally and externally as needed.
• Support third party vendors in defining Data Transfer Specifications.
• Own multiple, complex customer facing projects.
• Support multi-product platform implementations.
• Subject Matter Expertise (SME) in at least one product/solution.
• Mentor/Train AICs or new employees.
• Support management in achievement of business objectives outside of client deliverables.

Qualifications

• Expert knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis.
• Strong understanding of data management plans/customer specifications for data entry screens, edit checks, custom reports and data integrations.
• Ability to work with technical R&D staff and translate new software features into real world examples.
• Knowledge of computer usage in a web-based environment.
• Ability to think logically to solve complex problems.
• Solid analytical and technical skills with regard to software applications.
• Demonstrated strong collaboration and team-building skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Self‑motivated, able to assume responsibility and work autonomously in a professional manner.
• Experience of working to Standard Operating Procedures.
• Highly adaptable to changing business needs and product landscapes, maintaining a positive outlook and inspiring/motivating others.
• Minimum 3‑year university/college degree or equivalent (analytic discipline a plus).
• Masters degree preferred (analytic discipline a plus).
• Minimum 5 years experience working with clinical trials in a data management‑related role, or equivalent combination of education and experience.
• Prior services delivery experience required.
• Demonstrated experience leading and supporting project teams and meeting project timelines.
• Electronic Clinical Data Management (eCDM) software consulting experience desirable.

Benefits and Compensation

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non‑sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, family leave, life and disability insurance, a generous pension, and 25+ paid holidays per year.