At a Glance
- Tasks: Architect and manage AWS WorkSpaces for a seamless virtual desktop experience.
- Company: Join Medidata, a leader in digital solutions for clinical trials.
- Benefits: Enjoy competitive pay, comprehensive health benefits, and 25+ paid holidays.
- Other info: Remote work with opportunities for professional growth and development.
- Why this job: Make a real impact on healthcare by optimising cloud infrastructure.
- Qualifications: AWS certifications and experience with Windows and Active Directory preferred.
The predicted salary is between 50481 - 61699 £ per year.
About our Company: Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster.
About the Team: Working remotely and reporting to the Director of Cloud Infrastructure, as an AWS WorkSpaces Engineer, you will be the primary architect and administrator of our cloud desktop infrastructure. You will oversee the end-to-end lifecycle of AWS WorkSpaces—from large-scale deployment and image management to high-level escalation support. Your goal is to deliver a seamless, high-performing virtual desktop experience, driving cost efficiencies and technical excellence across the organisation. You will provide seamless Tier 1 to Tier 3 support to resolve immediate end-user challenges while simultaneously engineering our AWS infrastructure that prevents those issues from recurring. You will own "Day 1 & 2" onboarding and optimization of our global AWS WorkSpaces experience to ensure a high-performance, cost-effective, and secure workspace for every employee.
Responsibilities:
- Deploy AWS Workspaces in multiple AWS accounts
- Diagnose, troubleshoot configuration issues with AWS Workspaces which are not operating as expected
- Distinguish between application, operating system, network, and hardware problems
- Present complex technical information to non-technical audiences
- Collaborate with AWS CloudsOps engineering teams to evaluate and develop scalable AWS solutions to better access resources in AWS accounts
- Provide users with support on technical, operational, and user/account-related issues, on the phone, by email/ticketing system or in person
- Attend meetings with multiple stakeholders to ensure requirements are assessed and deliverables are on target
- Evaluate ways to provide Amazon Workspaces as a cost-effective and efficient offering
- Educate the wider team on best practices and provide high levels of service
- Coordinate with other departments to ensure that you meet timely and efficient resolutions and uphold customer satisfaction
- Maintain proper tracking of problem resolution and conduct trend analysis for reference and management reporting
Qualifications:
Candidates should ideally hold one of the certifications below:
- AWS Certified Solutions Architect - Associate
- AWS Certified Cloud Practitioner
Your Competencies:
- Deep understanding of AWS Cloud infrastructure, operating at scale
- Ability to review, understand and extract data from Nuvens Workspace Manager or equivalent endpoint management solution
- Prior experience administering Windows and Active Directory is essential (AWS hosted Active Directory a plus!)
- Experience in the development and revisions of Training Presentations, Quick Reference Guides and Other Support Materials
- Strong Customer Service & communication skills, both telephone and email
- Can work with minimal supervision, prioritising work within tight deadlines
- Previous AWS console and Synchronet Click administration is a big plus
- Experience creating Windows images, Linux/Ubuntu deployments, and troubleshooting both OS platforms
- Availability for out of hours support if required
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Medidata believes that other benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; a generous pension; and 25+ paid holidays per year.
AWS Workspace Engineer- Remote in London employer: Medidata Solutions
As a leading employer in the tech industry, we pride ourselves on fostering a dynamic work culture that prioritises innovation and collaboration. Our commitment to employee growth is evident through our comprehensive benefits package, including generous leave policies and opportunities for professional development, all while working in a hybrid environment that promotes work-life balance. Join us in our state-of-the-art facilities where you can lead cutting-edge projects and make a significant impact on quality engineering practices.
StudySmarter Expert Advice🤫
We think this is how you could land AWS Workspace Engineer- Remote in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Medidata Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Medidata Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Medidata Solutions!
✨Direct Apply to Medidata Solutions
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We think you need these skills to ace AWS Workspace Engineer- Remote in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Medidata Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Medidata Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Medidata Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
