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- Tasks: Assist patients and support the practice team with administrative duties.
- Company: Join Medicus Health Partners, the largest GP partnership in Enfield.
- Benefits: Flexible hours, supportive environment, and opportunities for personal development.
- Why this job: Make a difference in healthcare while gaining valuable experience.
- Qualifications: Good communication skills and a passion for patient care.
- Other info: Dynamic team atmosphere focused on innovation and quality improvement.
The predicted salary is between 22000 - 36000 £ per year.
Join our team as a Receptionist Administrator. Hours: 20-37.5 per week to be covered (full-time or part-time interests welcome). Here we are looking for a Receptionist and Administrator role at one of our sites at MHP - Willow House Surgery.
Role Summary
Offer general assistance to the Practice team, project a positive image to patients/visitors (in-person/telephone), receive/direct patients courteously, and provide administrative/clerical support (e.g., appointments, prescriptions, data entry) for smooth operations. Facilitate communication between patients, primary/secondary care, and agencies.
Main duties of the job
- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy and the practice Infection Control policy and published procedures.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the Practice as part of this employment.
Quality
The post-holder will strive to maintain quality within the Practice.
Communication
The post-holder should recognize the importance of effective communication within the team.
Contribution to the Implementation of Services
The post-holder will apply Practice policies, standards and guidance.
Person Specification
- Experience: GP practice/NHS experience; Reception/admin in healthcare.
- Personal Qualities: Knowledge of equality/diversity; NHS processes (e.g., appointments/prescriptions).
- Skills/knowledge: EMIS Web/Docman; Medical terminology; GDPR/confidentiality protocols.
- Qualifications: Good general education to GCSE or equivalent (Grade B+ in Maths/English); NVQ Level 2/3 in Admin/Health & Social Care.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/ Administrator in Enfield employer: Medicus Health Partners
Contact Detail:
Medicus Health Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/ Administrator in Enfield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medicus Health Partners. Understand their values, services, and what makes them unique. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your communication skills and patient-centred care approach, which are key for the Receptionist/Administrator role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you project that positive image we all want to convey, especially in a healthcare setting.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Receptionist/ Administrator in Enfield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can project a positive image and connect with patients. Use a friendly tone and share a bit about yourself to make your application stand out.
Tailor Your CV: Make sure your CV is tailored to the Receptionist/Administrator role. Highlight relevant experience in healthcare or admin, and don’t forget to mention any skills that align with our values, like communication and teamwork. We love seeing how you fit into our culture!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts better!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and hit that apply button!
How to prepare for a job interview at Medicus Health Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with the job description and think about how your skills align with the tasks mentioned, like managing appointments and providing clerical support.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with patients and team members, practice clear and friendly communication. You might want to role-play common scenarios, such as answering phone calls or greeting patients, to showcase your ability to project a positive image.
✨Showcase Your Organisational Skills
Being organised is key in this position. Prepare examples from your past experiences where you successfully managed multiple tasks or maintained a tidy workspace. This will demonstrate your ability to handle the varied duties of the role effectively.
✨Emphasise Your Team Spirit
Medicus Health Partners values teamwork, so be ready to discuss how you work well with others. Share specific instances where you collaborated with colleagues to improve patient care or streamline processes, highlighting your commitment to a supportive work environment.