Care Co-ordinator / Administrator

Are you a great communicator? Do you want a rewarding role helping patients manage their long term health conditions? Enfield Unity PCN is looking for a highly motivated, IT literate, quality aware individual to join our team on a 12 month maternity cover contract. We want someone who can offer support and assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

The post holder will be confident with EMIS, DOCMAN and Accurx as well as having good Excel skills. They will utilise these skills in contacting groups of patients to book vaccination, immunisation, screening and review appointments across our PCN sites. They will undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support. They will facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Main duties of the job:

• We are looking for a Care Co‑ordinator to join our team, working across sites to help improve health outcomes for our patients.
• You must have excellent communication skills and IT skills as well as patience and understanding, putting patient care at the centre of everything you do and supporting the service as required.
• Duties may be varied from time to time under the direction of the Lead Clinician/Manager, dependent on current and evolving Practice workload and staffing level.
• The successful candidate must understand confidentiality as dealing with patients' sensitive information and follow GDPR.
• Support the equality, diversity and rights of patients, carers and colleagues.
• The post-holder should recognise the importance of effective communication within the team and strive to maintain quality within the Practice.
• IT experience is essential (MS Office including personal, telephone and online requests for appointments, visits and telephone consultations and ensuring patients are directed to the appropriate healthcare professional).
• To have working knowledge of the telephone systems (during and after hours) and have an appropriate telephone manner.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedure.
• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems and targets reached as required.
• To be aware of all Practice procedures and work in accordance with written protocols.
• Taking messages and passing on information.
• To work flexibly according to the needs of the Practice and provide cover for absent colleagues.
• To undertake mandatory and additional training as identified by the practice.
• Any other duties, appropriate to the grade, as required by the Practice Manager/Lead Clinician.

Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.