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- Tasks: Join our team as a Medical Secretary, supporting patient care and administrative tasks.
- Company: Rapidly growing GP-led organisation focused on innovative primary care solutions.
- Benefits: Enjoy 27 days annual leave, enhanced family leave, and sick pay.
- Why this job: Make a real difference in patient care while working in a supportive environment.
- Qualifications: Experience as a medical secretary with strong customer service and organisational skills.
- Other info: Be part of a dynamic team dedicated to improving healthcare delivery.
Job type: Permanent
Location: Castlefields Surgery, Castle Way, Newport Road, Stafford ST16 1BS
Salary: £13.50/h
Working hours: Full-time, Monday to Friday
About Us
We are a rapidly growing GP‑led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. However, we can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment.
Overview
We are currently seeking a friendly and organised individual to join our team as an experienced Medical Secretary. In this role, you will be responsible for undertaking a wide range of secretarial and administrative duties and providing administrative support to the multidisciplinary team.
Duties
- Process information (electronic and hard copy) in a timely manner.
- Liaise with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies.
- Support the administration and receptionist teams with patient registration and booking appointments.
- Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate staff members or departments.
- Respond to patient queries and provide information about services, opening hours and other relevant information.
- Type letters, reports and associated documentation as required.
- Process referrals using the electronic referral system (ERS).
- Scan patient‑related documentation and attach scanned documents to patients’ healthcare records.
- Process requests for information (e.g., SAR, insurance/solicitor’s letters, DVLA forms).
- Assist with general administrative tasks.
- Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
Essential Criteria
- Proven experience as a medical secretary.
- Excellent customer service skills and the ability to put the needs of patients first.
- Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
- Knowledge of medical terminology to accurately type out medical reports and other documents.
- Flexibility to adapt to changing priorities and work in a fast‑paced environment.
Desirable Criteria
- GCSEs in English and Maths.
- Previous experience of working in a healthcare setting.
- Strong IT skills (EMIS and Office).
Benefits
- 27 days annual leave (pro‑rated) plus 8 bank holidays (pro‑rated).
- Enhanced family leave.
- Enhanced sick pay.
Medical secretary- Castlefields in Stafford employer: Medicspot
Contact Detail:
Medicspot Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical secretary- Castlefields in Stafford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector and let them know you're on the lookout for a medical secretary role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation. Familiarise yourself with their mission and values, especially their focus on patient care and innovative practices. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a medical secretary, you'll need to interact with patients and staff regularly. Role-play common scenarios with a friend to boost your confidence and ensure you can handle inquiries smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and contributing to improving patient care.
We think you need these skills to ace Medical secretary- Castlefields in Stafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Secretary role. Highlight your relevant experience, especially in healthcare settings, and showcase your organisational skills and attention to detail. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving patient care and how your skills align with our values. Keep it friendly and professional – we love a personal touch!
Showcase Your Customer Service Skills: As a Medical Secretary, excellent customer service is key. In your application, share examples of how you've put patients first in previous roles. We want to know how you handle inquiries and support patients effectively!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. We can't wait to hear from you!
How to prepare for a job interview at Medicspot
✨Know Your Stuff
Make sure you brush up on medical terminology and the specific duties of a medical secretary. Familiarise yourself with common administrative tasks and the software used in healthcare settings, like EMIS. This will show that you're not just interested in the role but also prepared for it.
✨Showcase Your Customer Service Skills
Since this role involves a lot of patient interaction, be ready to discuss your customer service experience. Think of examples where you've gone above and beyond to help someone, especially in a busy environment. This will highlight your ability to put patients first.
✨Demonstrate Organisational Skills
Prepare to talk about how you manage multiple tasks and prioritise effectively. You might want to share specific strategies or tools you use to stay organised, especially in a fast-paced setting. This will reassure them that you can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their approach to improving patient care or how they support their staff. This shows your genuine interest in their mission and that you’re thinking about how you can contribute to their goals.
