At a Glance
- Tasks: Manage patient relationships and optimise treatment plans in a supportive environment.
- Company: Established private practice in Acton, London with a focus on patient care.
- Benefits: Competitive salary, commission structure, and onsite parking.
- Other info: Great location near public transport and opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in patients' lives.
- Qualifications: Minimum 2 years as a Treatment Coordinator with sales training.
The predicted salary is between 36000 - 60000 £ per year.
A new opportunity has become available for a Treatment Coordinator to join a well-established, fully PVT practice located in Barnet.
Start date – As soon as possible.
This is a full time role, working 5 days per week plus alternate Saturdays.
Role Overview
Hiring a commercially driven, patient-focused professional who excels at guiding patients through their treatment journey and converting enquiries into accepted care. We’re looking for more than sales ability alone; we value emotional intelligence, professionalism, and a genuine commitment to ethical patient care.
Experience & Qualifications
- Minimum 3 years of sales or business development experience
Strongly Preferred
- Prior experience as a dental Treatment Coordinator
- 3+ years in UK private healthcare
- 5+ years of sales or business development experience
- Background in a high-value or complex sales environment
- Familiarity with dental or practice management software
- Builds rapport and trust quickly, tailoring communication style to individual patients
- Explains treatment plans and finance options clearly and confidently
- Handles objections, complaints, and difficult conversations with empathy and composure
- Maintains communication quality under volume and pressure
- Strong grasp of conversion rates and the levers that drive them
- Able to speak specifically about own KPI performance and proactively monitors own data
- Working knowledge of dental finance products, application processes, and the enquiry – consultation – conversion funnel
- Awareness of implant, orthodontic, and TIAD revenue dynamics
- Accurate, timely CRM record-keeping with consistent administrative follow-through
- Manages dental finance and direct debit pipelines, trackers, and reports reliably
- Translates complex clinical and commercial information into accessible language for patients
- Works effectively within a defined team hierarchy and coordinates clinical handoffs with precision
- Experience improving treatment conversion through structured patient journey work
- Previous experience in private dental or premium private healthcare settings
- Track record in a high-value, consultative sales environment
What the role looks like day-to-day
- Act as the first point of contact for new patient enquiries via phone, email, web, and walk-ins
- Engage patients to understand their needs, introduce treatment options, and build trust
- Conduct face-to-face and virtual consultations, clearly explaining treatment plans, fees, and finance options
- Proactively follow up on enquiries, treatment plans, and outstanding cases to maximise conversion
- Support patients throughout their treatment journey, ensuring continuity and satisfaction
- Partner closely with clinicians to translate clinical recommendations into personalised patient pathways
- Take ownership of revenue, KPIs, and pipeline performance — not just bookings
- Maintain accurate CRM records and manage dental finance and direct debit pipelines
- Contribute to business development initiatives and practice growth
- Provide front-of-house and customer support when required
Requirements
- Legal right to work in UK (Cannot offer sponsorship)
- Available to work 5 days per week, Monday – Friday and alternate Saturdays
1st Floor, Pacific House
Stanier Way
Derby
DE21 6BF
Treatment Coordinator employer: MediCruit
Join a dynamic and supportive team as a Treatment Coordinator in our well-established private practice located in the heart of Acton, London. We pride ourselves on fostering a collaborative work culture that prioritises employee growth and development, offering comprehensive training and opportunities for advancement. With convenient transport links and on-site parking, we ensure a seamless work-life balance while you contribute to delivering exceptional patient care and enhancing their journey with us.
StudySmarter Expert Advice🤫
We think this is how you could land Treatment Coordinator
✨Tip Number 1
Get to know the practice before your interview! Research their values, services, and patient feedback. This will help us tailor our conversation and show that we’re genuinely interested in optimising the patient journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. We want to sound confident when discussing how we can increase patient conversion rates and enhance the overall experience.
✨Tip Number 3
Bring examples of your past successes! Whether it’s a time you improved patient satisfaction or boosted sales, having concrete examples ready will help us demonstrate our skills and experience effectively.
✨Tip Number 4
Follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can set us apart from other candidates. Plus, it shows we’re proactive and care about the opportunity!
We think you need these skills to ace Treatment Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Treatment Coordinator role. Highlight your experience in managing patient relationships and any sales training you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving patient journeys and how your skills align with our objectives. Let us know why you’re the perfect fit for StudySmarter!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! If you've increased patient conversion rates or improved service delivery in previous roles, we want to hear about it. Numbers speak volumes!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at MediCruit
✨Know Your Stuff
Make sure you’re familiar with the practice's services and the Software of Excellence they use. Brush up on your knowledge about treatment plans and how to optimise patient journeys, as this will show you’re genuinely interested in the role.
✨Showcase Your Sales Skills
Since the role involves increasing patient conversion rates, be ready to discuss your previous sales experience. Prepare examples of how you've successfully nurtured relationships with patients or clients and how you’ve contributed to revenue growth in past roles.
✨Be Patient-Centric
Emphasise your commitment to providing a 5-star patient journey. Think of specific instances where you’ve gone above and beyond for patients, and be prepared to explain how you would enhance the patient experience at this practice.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their marketing strategies or how they measure success in patient management. It shows you’re engaged and serious about the position.
