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- Tasks: Lead service design projects, collaborating with stakeholders to create user-centred solutions.
- Company: Join the Medicines and Healthcare products Regulatory Agency, enhancing health through innovation.
- Benefits: Flexible hybrid working, competitive salary, and a potential digital allowance for exceptional candidates.
- Why this job: Make a real impact on healthcare services while developing your skills in a dynamic environment.
- Qualifications: Degree or equivalent experience in service design and agile frameworks required.
- Other info: Opportunity for career growth within a supportive and collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for a Service Design Lead to join our Digital and Service Design Function within the Digital and Technology group. This is a full-time opportunity, on a fixed term contract basis until 31st March 2027. The role will be based at 7-8 Wellington Place, Leeds.
Government departments and agencies are working towards implementing a minimum 60% attendance in office sites. We are implementing a flexible, hybrid way of working, with a minimum of 8 days per month on site to enable collaboration with partners and stakeholders. Attendance on site is driven by business needs and can flex up to 12 days a month, with the remainder of time remote or in the office. Some roles may require more site presence. Remote working is potentially available for some specific roles. Please discuss with the recruiting manager before accepting an appointment.
A Digital Allowance of up to £12,823 per annum may be available for exceptional candidates based on assessment of skills and experience. This allowance is non-pensionable and may change on an annual basis.
Who are we? The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. The Digital and Technology Group (DTG) lies at the heart of the Agency and is responsible for delivering an optimised IT infrastructure and maximising the secure use of data to enable our scientists, inspectors, and the rest of the organisation to deliver world-class services which can improve outcomes for patients and the general public. Its centre of excellence is responsible for delivering a broad portfolio of change initiatives, transforming legacy technologies and delivering innovative new solutions. The Group supported the UK’s COVID-19 vaccine approvals and the establishment of medicines and devices approvals post-EU exit.
Within Digital and Technology Group, the Digital and Service Design Group (D&SDG) provides services through its practice-based model including user-research, design, business analysis, change management and product management. D&SDG owns the customer experience for the division and is building in-house capabilities around Digital Product Management and User-Centred Design.
What’s the role? We’re looking for an experienced Service Designer who will coordinate customers, colleagues and stakeholders, work hands-on with research and data to deliver insights, and create artefacts that help the Agency deliver great services and business benefits. The post holder will be in a customer-facing role, liaising with a wide range of stakeholders including product owners in the business and senior stakeholders, while adhering to our group’s behaviours of being connected to each other, helping our customers succeed and being data-driven in all we do.
Key Responsibilities- Design in a user-centred way, understand the MHRA’s internal and external customers, their needs, and take these into account when designing services.
- Design collaboratively and in the open, engaging stakeholders through workshops, design sprints and other co-design methods.
- Analyse failure within services and identify root causes; find opportunities to reduce complexity and cost.
- Visualise and map services, sketch and prototype ideas, explaining design ideas and concepts clearly.
- Educate colleagues in user-centred design and service design, demonstrating value through work delivered.
Our successful candidate will have:
- A degree or equivalent professional experience
- Previous experience working in service design
- Good experience working in teams designing and developing digital services and frameworks within an agile delivery framework
- Experience of explaining design ideas and concepts in a way that others understand, including visualising, sketching and prototyping
- Experience designing and facilitating workshops
Method of assessment: A=Application, I=Interview, P=Presentation
Behaviour Criteria- Seeing the Big Picture (I, P)
- Communicating and Influencing (I, P)
- Delivering at Pace (I, P)
- Previous experience working as part of a user-centred design team or as a service designer (A, I, P)
- Experience of making effective decisions using user research and data to improve a service, reduce complexity and generate new ideas (A, I, P)
- Experience of explaining design ideas and concepts in a way that others understand, including visualising, sketching and prototyping (A, I, P)
- Experience developing key service design artifacts such as service blueprints (A, I, P)
- Experience designing and facilitating workshops (I, P)
- A degree or equivalent professional experience (A, I)
- Previous experience working in service design (A, I)
- Good experience working in teams designing and developing digital services and frameworks within an agile delivery framework (I)
- Service Focused (I)
- Challenger (I)
For more information about this opportunity, please read the Job Description and Person Specification.
The Selection Process includes online application, statement of suitability (≤750 words), presentation, and interview. Details on eligibility, security checks, and other requirements are provided during the process. Closing date: 4 February; Shortlisting: from 6 February; Interview: from 18 February.
Service Design Lead in Leeds employer: Medicines and Healthcare Products Regulatory Agency
Contact Detail:
Medicines and Healthcare Products Regulatory Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service design. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your portfolio! Make sure it highlights your best work in service design. Tailor it to the role you're applying for, demonstrating how your skills align with their needs and how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at the Medicines and Healthcare products Regulatory Agency.
We think you need these skills to ace Service Design Lead in Leeds
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the values and goals of the Medicines and Healthcare products Regulatory Agency. Show us that you get what we're all about!
Be Clear and Concise: When it comes to your statement of suitability, clarity is key! Stick to the word limit and make every sentence count. We want to see your experience and skills shine without any fluff.
Showcase Your Skills: Don’t just list your experiences; illustrate how they relate to the role of Service Design Lead. Use specific examples to demonstrate your user-centred design approach and how you've made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Medicines and Healthcare Products Regulatory Agency
✨Know Your User-Centred Design
Make sure you brush up on user-centred design principles before the interview. Be ready to discuss how you've applied these in your previous roles, especially in service design. Think of specific examples where your designs improved user experience.
✨Prepare for Collaborative Scenarios
Since this role involves a lot of collaboration, be prepared to talk about your experience in facilitating workshops and engaging stakeholders. Have a couple of stories ready that showcase your ability to work with diverse teams and how you’ve successfully led co-design sessions.
✨Showcase Your Analytical Skills
The interviewers will want to see how you analyse data and identify root causes of service failures. Prepare to discuss specific instances where your analytical skills led to actionable insights or improvements in service design.
✨Visualise Your Ideas
Bring along some examples of your work, like service blueprints or prototypes, to visually demonstrate your design process. Being able to explain your ideas clearly through visuals can set you apart and show your hands-on experience in service design.
