Business Support Advisor

We are currently looking for a Business Support Advisor to join our Authorisation Lifecycle Function within the Healthcare Quality & Access group. This is a full‑time permanent opportunity. The role will be based in 10 South Colonnade, Canary Wharf, London, E14 4PU. We are working towards a 60% minimum attendance in office sites. A flexible, hybrid working model is in place, with a minimum of 8 days per month onsite to support collaboration and stakeholder engagement. Depending on the nature of the role, onsite days can flex up to 12 days a month.

The Medicines and Healthcare products Regulatory Agency (MHRA) works to enhance and improve public health through effective regulation of medicines and medical devices, supported by science and research. The Healthcare Quality & Access portfolio drives quality and critically appraises benefits and risks to inform robust decisions on healthcare access, including accelerated access pathways. It brings together capabilities across medicines and medical devices to enable licensing, market access and regulatory compliance. The Authorisation Lifecycle function is an enabler central to the frontline HQA group, providing data assurance, high‑volume certification work, and coordination and support across the product lifecycle.

The successful candidate will manage shared procedural pathway mailboxes, ensuring timely triage, accurate responses, and effective communication with internal and external stakeholders while maintaining accurate product information and records. The role also involves overseeing and managing Standard & Compliance, HQA & Authorisation Lifecycle projects, and supporting the MHRA Cross‑UK Information Sharing process.

• Monitoring and management of dedicated ACCESS and ORBIS mailboxes.
• Ensure accurate records and audit trails for all workflow tracking systems and procedures.
• Support office‑based assessments as required in accordance with the documented quality system, ensuring any issues are dealt with in an appropriate and timely manner.
• Provide advice to stakeholders regarding inspection planning activities.
• Maintain accurate records and audit trails for all workflow tracking systems, procedure spreadsheets, secure information channels and databases to the highest standard.

Demonstrable experience of a flexible and adaptable attitude towards work, providing proactive service and the ability to use initiative, foresight, and a willingness to go the ‘extra mile’ with excellent attention to detail. Excellent oral and written communication skills, including the ability to communicate scientific information. Excellent team‑working skills to collaborate across teams, functions and professional disciplines. Effective organisational skills in a pressurised, target‑driven environment, with the ability to influence the delivery of work on time while maintaining high standards of quality amid competing deadlines and priorities. Ability to deal confidently and diplomatically with colleagues at all levels, external contacts and the public.

Method of assessment: A = Application, I = Interview

• Managing a Quality Service (A, I)
• Working Together (A, I)
• Communicating & Influencing (A, I)
• Delivering at Pace (A, I)

• Excellent oral and written communication skills, including the ability to communicate scientific information (A, I)
• Demonstrable experience in drafting high‑quality, accurate and technical written correspondence (A, I)
• Ability to work both independently and as part of a team on a project with a delivered example (A, I)
• Understanding of the regulation of medicines in the UK (A, I)

• Excellent IT skills – use of MS Office (particularly Excel) and Business Objects (A, I)
• Ability to work with agency database systems effectively, including updating the system as required (A, I)
• Life sciences degree or equivalent and substantial relevant work experience (A, I)

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification. Applicants are assessed on whether they meet any mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on the competency‑based answers provided. Applicants who are successful at interview will be subject to pre‑employment screening and may be required to pass a disclosure and barring security check.

Closing date: 08 April 2026

Shortlisting date: 20 April 2026

Interview date: 05 May 2026