Service Desk Analyst in Rottingdean

Job Description:

Service Desk Analyst Contract – Permanent

Location: New Victoria Hospital KT2 7EG

Working hours: 37.5 hours per week; Shift pattern: 7.5 hour shifts between 7am – 8pm plus on call rota.

Salary: Up to £40,000 per annum

We make health happen. At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

As a Service Desk Analyst, you will Assist with the IT operations, Desktop/Network support and implementing new systems/technologies. Provide a customer friendly support service to end users.

How you’ll help us make health happen

• Provide first and second line desktop, software and network support
• Ensure the IT infrastructure is kept up to date
• Work with the Information Systems Manager to investigate areas where the infrastructure could be improved
• Manage daily and monthly backups
• Monitor and troubleshoot network security and performance
• Maintain the hospital’s internet and email system
• Monitoring of servers, server logs for warnings and errors and troubleshoot and problems that might arise.
• Train and advise users on system applications where required.
• Support off the shelf and bespoke software used across different departments
• Liaise with third party software suppliers.
• Perform administrative tasks on data in order to keep information current

Avoid any behaviour which discriminates against patients/relatives, visitors, employees or potential employees on the grounds of their sex, race, ethnic or national origins, colour, disability, religion or belief, sexual orientation or age.

Key Skills / Qualifications needed for this role:

• Previous experience in an IT Support, Service Desk, or Helpdesk role.
• Knowledge of Windows operating systems and Microsoft Office 365.
• Understanding of networking fundamentals, including LAN, WAN, and Wi‑Fi.
• PAX experience
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise workloads and manage multiple support requests.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health, from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• Annual leave entitlement of 25 days + bank holidays increasing with length of service
• In‑house training for all staff
• Company pension scheme
• Life assurance
• Employee Referral Scheme
• Access to subsidised staff restaurant
• Interest free travel loan
• Private healthcare (T&Cs Apply)
• Bicycle Loan Scheme
• Retailer discounts
• Employee Assistance Programme

Why Bupa

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type: Full time

Job Area: Locations: New Victoria Hospital

We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

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