Medical Protection Society is seeking an experienced Operations Team Leader to manage a busy, multi-channel contact centre. You will drive performance, coach teams, and use MI data to continuously improve member outcomes. The role blends leadership with hands-on delivery in a flexible hybrid environment.
You will lead with accountability, shaping a culture of excellence, inclusion and service quality. The position rewards high performance with a competitive package and strong benefits in a
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Senior Operations Team Lead, Contact Centre (Hybrid) employer: Medical Protection Society
The Medical Protection Society is an exceptional employer, offering a dynamic work environment in Leeds where innovation and collaboration thrive. With a strong focus on employee development, you will have access to continuous training and growth opportunities while being part of a supportive team that values performance and excellence in member service. Enjoy the benefits of a hybrid working model that promotes work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Medical Protection Society Recruitment Team
