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- Tasks: Manage clinical negligence claims, ensuring positive outcomes for members and the business.
- Company: Join a leading organisation with a focus on member support and collaboration.
- Benefits: Enjoy a competitive salary, annual bonus, generous leave, and pension contributions.
- Other info: Work in a supportive team with opportunities for professional growth.
- Why this job: Make a real impact while developing your career in a dynamic environment.
- Qualifications: Experience in clinical negligence claims and strong analytical skills required.
The predicted salary is between 55000 - 65000 £ per year.
Location: London, Leeds or Edinburgh
Contract: Permanent
Working Pattern: Full time, 37.5 hours per week - 2 days per week in office
We are on the lookout for a dynamic, proven and experienced Clinical Negligence Claims Manager to join our Claims Handling team in the Member, Cases and Claims division.
As our new Clinical Negligence Claims Manager, you will proactively manage an active clinical negligence claims portfolio, maximising your strategic thinking, whilst handling files efficiently to the highest standards to achieve positive member and business outcomes.
Whether you're a qualified solicitor eager to explore in-house opportunities or an experienced Claims Handler seeking a refreshing change, this role offers a varied range of responsibilities in managing both medical and dental claims. You'll have the chance to engage with a diverse range of claims, provide insights to our members, and collaborate closely with panel firms. This is more than just a job; it's a chance to thrive in your career while making a meaningful impact.
Working as part of a multi-disciplinary team, your success is dependent on how you build trusting relationships with those around you. You will work closely with internal stakeholders including Claims Assistants, Claims Managers and Technical Consultants alongside other departments of the business. In addition, relationships are built and maintained with Panel firms ensuring our third parties also meet expectations in their service delivery and claims performance. Therefore, the ability to collaborate effectively is crucial. Key to this role is the ability to prioritise well and work proactively across your caseload.
Supported through a technical development framework, you will have the opportunity to develop your claims portfolio across a range of complexity, value, disciplines and jurisdictions. You will also coach, develop and support other colleagues as part of your role.
Main Responsibilities
- Directly managing a caseload of claims on an end-to-end basis with value and complexity appropriate to the level of experience
- Assess the facts, law, apportionment issues, quantum and likely costs to devise and implement a case management and investigative strategy proportionate to the claim
- Ensure accurate claims estimates are created & maintained
- Address & resolve apportionment issues effectively
- Obtain relevant documentation and factual evidence as required from the member(s) and other witnesses
- Commission expert reports and counsel input as required
- Draft and serve the Letter of Response
- Draft documentation as required to adhere with relevant protocols
- Proactively initiate and engage in settlement negotiations where appropriate
- Utilise Alternative Dispute Resolution (ADR) and mediation where appropriate
- Ensure a smooth transition to in-house solicitors where required
- Collaborate with external litigation solicitors (MPS Panel) to provide ongoing strategic direction and input until resolution
The Ideal Candidate
- An individual with proven understanding of Clinical Negligence law/claims along with the ability to take a strategic approach to claims management
- Claims management or litigation experience with a background in clinical negligence, personal injury, or professional negligence litigation and excellent analytical, communication and negotiation skills
- Claimant and/or defendant experience with experience handling a high volume of claims independently, demonstrating a proven ability to assess claims effectively and implement strategic resolutions
- Utilise your excellent negotiating & interpersonal skills with the ability to demonstrate tact and empathy in your communications
- Work closely with and challenge the advice of panel where appropriate is essential in order to drive the best results for our members
- Ambition to develop, grow and expand their knowledge across multi jurisdictions
- An individual comfortable having a caseload of both Dental and Medical claims of varying complexity and be able to balance conflicting priorities
In return, we can offer you
- Up to 15% discretionary annual bonus
- Annual performance-related pay review
- 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible
Claims Manager in London employer: Medical Protection Society
Contact Detail:
Medical Protection Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Claims Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your clinical negligence knowledge. Be ready to discuss specific cases you've managed and how you approached them. This will show that you’re not just a fit on paper but also in practice!
✨Tip Number 3
Don’t forget to showcase your soft skills! As a Claims Manager, building relationships is key. Be prepared to talk about how you’ve successfully collaborated with teams and external partners in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in claims management.
We think you need these skills to ace Claims Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Manager role. Highlight your experience in clinical negligence and any relevant skills that match the job description. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about claims management and how you can contribute to our team. Be sure to mention specific experiences that demonstrate your strategic thinking and collaboration skills.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics or examples to illustrate how you’ve successfully managed claims or improved processes in previous roles. We love seeing tangible results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Medical Protection Society
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of clinical negligence law and claims management. Be prepared to discuss specific cases you've handled, focusing on your strategic approach and outcomes. This will show your expertise and confidence in the field.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various stakeholders, think of examples where you've successfully collaborated with others. Highlight how you built relationships with internal teams and external panel firms, as this will demonstrate your ability to work effectively in a multi-disciplinary environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific claims scenarios. Practice articulating your thought process for assessing claims, managing caseloads, and resolving disputes. This will help you convey your analytical skills and strategic thinking during the interview.
✨Demonstrate Your Negotiation Prowess
Negotiation is key in this role, so be ready to discuss your experience in settlement negotiations and alternative dispute resolution. Share successful outcomes from past negotiations, showcasing your interpersonal skills and ability to achieve positive results for members.