At a Glance
- Tasks: Provide 1st Line IT support and resolve technical issues for colleagues.
- Company: Join the Medical Protection Society, a leading organisation supporting healthcare professionals.
- Benefits: Enjoy a competitive salary, annual bonus, private medical cover, and flexible leave options.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact by helping others while developing your IT skills in a supportive environment.
- Qualifications: Experience in IT support and strong communication skills are essential.
Package Description
- Up to 10% discretionary annual bonus
- 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
- Private Medical Cover
- Healthcare cash plan
- 6x salary death in service
- Paid volunteering day
- A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
Job Introduction
We have an exciting opportunity for a Service Desk Analyst to join our Technology, Digital and Data team based in Leeds! The main purpose of the role is to provide effective and timely delivery of technical IT support to colleagues across MPS. The role will focus on the day-to-day resolution of technical issues on our systems and hardware to ensure we can provide a high quality, trusted service to our colleagues and members.
This role will see you working with a variety of stakeholders including other resolve teams and end users; therefore, you will need to have excellent communication and interpersonal skills and be adept at explaining technical issues and solutions to non-technical staff. You will also need a strong eye for detail, the ability to work under pressure while using your own initiative to make decisions and a desire to think ‘outside the box’ to not only resolve problems but to proactively make improvements to service delivery.
Main Responsibilities
- Provide 1st Line technical support to MPS colleagues via multiple channels including phone, email, portal, chat and face to face.
- Provide regular status updates to colleagues to ensure that incidents and requests are effectively prioritised and actioned.
- Fulfil service requests raised by MPS colleagues for access to systems, resources and equipment.
- Ensure that work is completed in line with agreed quality guidelines and that SLA / KPI targets are met.
- Effectively classify and prioritise incidents and escalate to Team Leader where appropriate.
The Ideal Candidate
We are looking for:
- Proven practical experience of working within a Service Desk or IT support team with a genuine interest in IT and a desire to develop a career in IT support.
- Experience of using Active Directory to provide access to resources.
- The ability to explain technical issues and solutions to non-technical staff.
- Experience of managing incidents via an IT Service management platform /ticket management system.
- Strong organisational, analytical, and problem-solving skills with the ability to prioritise tasks, manage multiple activities and maintain high attention to detail.
- Excellent communication and interpersonal skills, with a high level of integrity and discretion.
We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.
What’s important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered.
About The Company
The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of over 350,000 members around the world. We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.
Application closing date for Service Desk Analyst - 01/05/2026
Service Desk Analyst in Leeds employer: Medical Protection Society
At MPS, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Our Leeds-based team enjoys a comprehensive benefits package, including generous annual leave, private medical cover, and opportunities for personal development, all while contributing to a meaningful mission of protecting healthcare professionals. Join us to be part of a diverse and inclusive environment where your contributions are valued and you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about how you’d explain technical issues to non-techies, as communication is key in this role!
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled technical challenges in the past. We love seeing candidates who think outside the box.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Desk Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your relevant experience in IT support and any specific skills that match the job description, like using Active Directory or managing incidents.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our values of being Member First, Ambitious, Determined, and Empowered.
Show Off Your Communication Skills:Since you'll be explaining technical issues to non-technical staff, make sure your application showcases your excellent communication skills. Use clear and concise language to demonstrate your ability to simplify complex concepts.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Medical Protection Society
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around common IT issues and tools like Active Directory. Being able to confidently discuss how you’ve resolved similar problems in the past will show that you’re ready for the role.
✨Practice Your Communication Skills
Since you'll be explaining technical issues to non-technical staff, practice simplifying complex concepts. You could even role-play with a friend to ensure you can convey information clearly and effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you had to think outside the box to resolve an issue or improve service delivery—these stories will highlight your analytical skills.
✨Understand MPS Values
Familiarise yourself with the values of Member First, Ambitious, Determined, and Empowered. Be ready to discuss how you embody these values in your work, as cultural fit is just as important as technical skills.
