Medical Protection Society is seeking an experienced Operations contact centre manager to lead a high-performing, multi-channel team. You will ensure colleagues are equipped, engaged and supported to deliver outstanding member interactions.
You will drive service improvements using data, MI and performance insights to meet demanding targets, while shaping a culture of accountability, inclusion and continuous improvement across the contact centre.
#J-18808-Ljbffr
Senior Contact Centre Operations Leader in Leeds employer: Medical Protection Society
The Medical Protection Society is an exceptional employer, offering a dynamic work environment in Leeds where innovation and collaboration thrive. With a strong focus on employee development, you will have access to continuous training and growth opportunities while being part of a supportive team that values performance and excellence in member service. Enjoy the benefits of a hybrid working model that promotes work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Medical Protection Society Recruitment Team
