At a Glance
- Tasks: Be the friendly face of our office, providing top-notch service to Members and visitors.
- Company: Join a supportive team in a vibrant Leeds office.
- Benefits: Part-time hours with a competitive salary and a dynamic work environment.
- Other info: No traditional experience needed; just bring your positive energy!
- Why this job: Make a real impact by enhancing Member experiences every day.
- Qualifications: Strong communication skills and a passion for customer service are key.
The predicted salary is between 11200 - 16800 £ per year.
Leeds (on site)
Part time (Wed, Thu, Fri) £14,000 pro rata
Permanent
Are you a people-focused professional who takes pride in delivering exceptional service? Do you thrive in a busy, varied role where no two days are the same? We’re looking for a warm, organised and proactive Receptionist to be the welcoming face of the MPS and a trusted support to colleagues and Members alike. This is a part-time position, working from our fantastic Leeds office on three set days each week: Wednesday, Thursday and Friday.
You don’t need traditional reception experience to succeed in this role. What matters most is your ability to communicate clearly, build rapport, stay organised, use IT confidently and take initiative. If you enjoy helping others, take pride in getting things right first time, and want to work within a supportive and collaborative team, we’d love to hear from you.
Role Responsibility
- Deliver a professional, efficient and friendly front-of-house reception and helpdesk service for Members, colleagues and visitors.
- Ensure a safe, secure and well-managed office environment by following and promoting all relevant policies, procedures and business rules.
- Build strong relationships with internal and external stakeholders to maintain excellent service delivery and meet agreed SLAs.
- Provide comprehensive administrative and office support in alignment with operational KPIs and business standards.
- Support successful improvements in efficiency, quality and cost.
The Ideal Candidate
- A natural people person with confident, warm communication skills and a genuine commitment to outstanding customer service.
- Experience in hospitality, reception, customer service or office administration is welcome but not essential if you bring strong interpersonal skills.
- Confident using Microsoft Office and able to pick up new systems quickly.
- Highly organised, detail-focused and capable of managing a varied workload to tight deadlines.
- Adaptable, proactive and comfortable working in a continuously improving environment.
- Discreet and trustworthy, with experience handling confidential information appropriately.
If you’re looking for a role where you can make a meaningful contribution every day, supporting colleagues, enhancing Member experience and helping our organisation run smoothly, we’d love to hear from you. Apply today and bring your positive energy, dedication and professionalism to our team.
We are going to shortlist throughout the process, so early applications are welcome.
Receptionist in Leeds employer: Medical Protection Society
Medical Protection Society is an exceptional employer that fosters a collaborative and inclusive work culture in the heart of Leeds. With a strong emphasis on professional development, employees are encouraged to grow their skills while engaging with diverse international cases, making a significant impact on members' lives. The unique opportunity to work across various jurisdictions not only enhances your career but also enriches your understanding of global legal landscapes.
Contact Details:
Medical Protection Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Medical Protection Society. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Medical Protection Society before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Medical Protection Society:Your cover letter is your chance to shine! Tell us why you want to work at Medical Protection Society specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Medical Protection Society!
How to prepare for a job interview at Medical Protection Society
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
