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- Tasks: Analyse data to optimise call handling and improve service outcomes.
- Company: Join a trusted contact centre delivering impactful services for Members.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference by driving performance through smart, data-led decisions.
- Qualifications: Strong analytical skills and advanced Excel proficiency required.
- Other info: Fast-paced environment with a focus on continuous learning and improvement.
The predicted salary is between 30000 - 42000 £ per year.
Our Direct Sales and Service division plays a vital role in delivering trusted, valued contact centre services that provide great outcomes for our Members. We’re proud of the work we do and the impact it has on people’s experiences every day.
We’re now looking for a Real Time Analyst to join the team and help drive performance through smart, data-led decision making. In this role, you’ll provide critical insight to operational leaders, making tactical intraday changes and ensuring resources are deployed effectively to achieve the best possible service outcomes. If you’re highly organised and enjoy working with data in a fast-paced environment, especially where you can see the direct impact of your decision, this is a great opportunity to put your positive, proactive mindset to work.
As our new Real Time Analyst you will also:
- Proactively manage resource to optimise call handling performance.
- Refresh and maintain live forecasts to support real-time decision making and effective allocation of resources.
- Drive productivity and adherence by providing hands-on operational support and timely interventions.
- Implement tactical changes at handover, identifying risks and opportunities and clearly communicating these to key stakeholders.
- Support the delivery of plans that minimise wait times and maximise adviser utilisation, feeding insights back to Resource Schedulers.
- Contribute to a shared, single view of pre- and post-event analysis, clearly explaining performance drivers and outcomes.
- Analyse resourcing requirements against operating plans to inform decisions on overtime and capacity within weekly handovers.
Advanced Excel skills and strong capability across MS Word and PowerPoint. A strong analytical background with proven experience using data and insight to drive business improvement. Technically minded yet commercially aware, able to balance detail with the bigger operational picture. An effective communicator who can confidently engage with stakeholders at all levels of the organisation. Experienced in using operating models to deliver against service level agreements in a fast-paced environment. Positive, organised and self-motivated, with the ability to manage time effectively and meet quality and delivery standards. Curious and adaptable, with a genuine willingness to learn new technologies and apply them to improve the Member journey.
Real Time Analyst in Leeds employer: Medical Protection Society
Contact Detail:
Medical Protection Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Time Analyst in Leeds
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to data analysis and resource management. Use real-life examples from your experience to demonstrate how you’ve made an impact in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Real Time Analyst in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Real Time Analyst role. Highlight your analytical background and any experience with data-driven decision making to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've used data to drive performance in previous positions, and let your personality shine through!
Show Off Your Excel Skills: Since advanced Excel skills are a must-have for this role, consider including a brief mention of your proficiency in your application. If you have any relevant projects or achievements, don’t hesitate to showcase them!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Medical Protection Society
✨Know Your Data
As a Real Time Analyst, you'll be working with data constantly. Brush up on your analytical skills and be prepared to discuss how you've used data to drive decisions in the past. Bring examples of how your insights have led to improved outcomes.
✨Showcase Your Excel Skills
Advanced Excel skills are a must for this role. Be ready to demonstrate your proficiency during the interview. You might be asked to solve a problem or analyse a dataset on the spot, so practice common functions and data manipulation techniques beforehand.
✨Communicate Clearly
Effective communication is key when engaging with stakeholders. Prepare to explain complex data insights in simple terms. Think about how you can convey your ideas clearly and concisely, as this will show your ability to connect with others in the organisation.
✨Be Proactive and Positive
The job requires a proactive mindset, so come prepared with examples of how you've taken initiative in previous roles. Highlight your organisational skills and how you've managed time effectively to meet deadlines, showcasing your self-motivation and adaptability.
