IT Support Engineer in Leeds

The IT Business Systems role is to be responsible for the delivery and ownership of support to the organisation’s business applications efficiently and effectively in fulfilling business objectives. This includes support applications and software for all customers, such as operations, development, training teams and other business units. The Business Systems Support Engineer is also responsible for assisting in the design, delivery, and improvement of software applications liaising with vendors and 3rd parties as necessary. This role will provide technical support and ensure the smooth operation, maintenance, and enhancement of business applications. Your expertise will help resolve issues, optimize system performance, usage and contribute to the overall IT strategy.

Main Responsibilities:

• Own applications end to end, managing their full lifecycle and working with business stakeholders to agree and deliver appropriate support, resilience, and business continuity.
• Monitor and manage reliability against agreed metrics, partnering with IT monitoring teams and stakeholders to ensure sustained performance.
• Provide subject-matter expertise on reliability practices to support organisational goals and the reliability roadmap.
• Contribute to system design, application management, capacity planning, and architecture discussions, ensuring operational requirements (availability, performance, disaster recovery) are met.
• Participate in operational support and on-call rotations for supported systems and products.
• Prioritise and manage enhancements and defect resolution.
• Lead or contribute to problem management, including blameless post-incident reviews and root cause analysis with documented insights and recommendations.
• Collaborate closely with engineering, TMO, and delivery teams to enable high-performing systems management.
• Troubleshoot and ensure pro-active monitoring (including system health checks housekeeping) is in place.
• Ensure applications meet the needs of internal and external customers and support overall business success.
• Accountability for ITIL-aligned service management activities, including incident, change and problem management, as well as service improvements.

The Ideal Candidate:

• Knowledge of application & IT management practices and certifications (ITIL, Agile, DevOps, SRE, SDLC).
• In-depth, hands-on knowledge of and experience with enterprise and desktop applications.
• Technical exposure to Terraform, SharePoint (integration), C#, SQL, PowerShell, Azure Storage, PowerApps, CI/CD and CRM systems.
• Broad knowledge of programming languages and techniques.
• Experience of Azure Cloud technologies including Azure DevOps, Azure portal, CLI, Arc & Azure Monitor.
• Proficiency in troubleshooting and debugging applications.
• Experience with monitoring & Observability tools.

We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard.

About The Company:

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world. We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully-funded training courses or peer-to-peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.

Next Steps:

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply. Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview.