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- Tasks: Help dental professionals navigate complex situations and deliver high-quality case handling.
- Company: Join the world's leading protection organisation for healthcare professionals.
- Benefits: Enjoy a competitive salary, annual bonus, and generous leave options.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive mindset are essential.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
At Medical Protection Society (MPS), we’re passionate about protecting the careers, reputations and financial well-being of healthcare professionals around the world. We stand by our members when they need us most, and we’re proud to deliver expert guidance, support and peace of mind in complex dento-legal situations.
We’re looking for a passionate and proactive individual to join our dynamic Case Handling team in a Dental Case Manager role. This is your chance to step into a truly impactful role, one where you’ll help shape outcomes, support dental professionals through critical moments, and be part of an organisation with a powerful purpose. If you thrive in a fast-paced environment, love problem-solving, and want to make a difference every day, we want to hear from you.
Role Responsibility
- Deliver timely, high-quality case handling in line with policies, SLAs, and KPIs.
- Use sound judgement to advise members and escalate complex issues where necessary.
- Communicate clearly and empathetically, ensuring members feel supported at every step.
- Identify opportunities for process improvement and participate in internal initiatives and projects.
- Maintain accurate records and uphold confidentiality at all times.
The Ideal Candidate
What you’ll bring:
- Proven ability to manage a varied workload independently and meet deadlines.
- Excellent written and verbal communication skills, with strong attention to detail.
- Sound problem-solving and decision-making skills, with a proactive mindset.
- High level of professionalism and discretion when handling sensitive information.
- Strong interpersonal skills and ability to build positive relationships with stakeholders.
- Good computer literacy and confidence using case management or CRM systems.
- Knowledge of dental terminology or experience in healthcare/legal settings (desirable but not essential).
Alongside a competitive salary, you will also receive:
- Up to 15% discretionary annual bonus
- 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
- Private Medical Cover
- Healthcare cash plan
- 6x salary death in service
- Paid volunteering day
- A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
About the Company
The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.
We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.
To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.
Case Manager application closing date - 19/04/2026
Case Manager in Leeds employer: Medical Protection Society
Contact Detail:
Medical Protection Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MPS on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Case Manager.
✨Tip Number 2
Prepare for the interview by practising common case management scenarios. We want to show how we can handle complex situations with sound judgement and empathy, just like the role demands.
✨Tip Number 3
Don’t forget to showcase our problem-solving skills! Think of examples from past experiences where we’ve made a difference, especially in fast-paced environments. This will resonate well with the MPS team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the MPS mission to support healthcare professionals.
We think you need these skills to ace Case Manager in Leeds
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting healthcare professionals shine through. We want to see that you genuinely care about making a difference in their lives, so share any relevant experiences that highlight this.
Be Clear and Concise: Make sure your written application is easy to read and straight to the point. Use clear language and avoid jargon unless it’s relevant. Remember, we’re looking for excellent communication skills, so show us what you've got!
Highlight Problem-Solving Skills: Since the role involves handling complex cases, it’s crucial to demonstrate your problem-solving abilities. Include examples of how you've tackled challenges in the past, especially in fast-paced environments like healthcare or legal settings.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to match the job description. Mention specific skills and experiences that align with what we’re looking for in a Case Manager. And remember, apply through our website for the best chance!
How to prepare for a job interview at Medical Protection Society
✨Know Your Stuff
Before the interview, make sure you understand the role of a Case Manager at the Medical Protection Society. Familiarise yourself with their mission and values, especially how they support healthcare professionals. This will help you demonstrate your passion for the role and align your answers with their goals.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully handled complex situations or made decisions under pressure. Highlight your proactive mindset and how you’ve improved processes in previous roles. This will show that you can thrive in a fast-paced environment and contribute positively to the team.
✨Communicate with Empathy
Since the role involves supporting dental professionals during critical moments, practice communicating clearly and empathetically. Think about how you would reassure a member facing a tough situation. This will not only reflect your communication skills but also your ability to build positive relationships.
✨Be Ready to Discuss Confidentiality
Given the sensitive nature of the information you'll be handling, be prepared to discuss how you maintain confidentiality and professionalism. Share any relevant experiences where you’ve had to manage sensitive information, as this will demonstrate your discretion and reliability in the role.