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- Tasks: Manage clinical negligence claims, ensuring positive outcomes for members and the business.
- Company: Join a leading organisation with a focus on member care and collaboration.
- Benefits: Competitive salary, annual bonus, generous leave, and private medical cover.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in clinical negligence claims and strong analytical skills required.
- Other info: Flexible hybrid working and excellent career progression opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
We are on the lookout for a dynamic, proven and experienced Clinical Negligence Claims Manager to join our Claims Handling team in the Member, Cases and Claims division.
As our new Clinical Negligence Claims Manager, you will proactively manage an active clinical negligence claims portfolio, maximising your strategic thinking, whilst handling files efficiently to the highest standards to achieve positive member and business outcomes. Whether you're a qualified solicitor eager to explore in-house opportunities or an experienced Claims Handler seeking a refreshing change, this role offers a varied range of responsibilities in managing both medical and dental claims. You'll have the chance to engage with a diverse range of claims, provide insights to our members, and collaborate closely with panel firms. This is more than just a job; it's a chance to thrive in your career while making a meaningful impact.
Working as part of a multi-disciplinary team, your success is dependent on how you build trusting relationships with those around you. You will work closely with internal stakeholders including Claims Assistants, Claims Managers and Technical Consultants alongside other departments of the business. In addition, relationships are built and maintained with Panel firms ensuring our third parties also meet expectations in their service delivery and claims performance. Therefore, the ability to collaborate effectively is crucial. Key to this role is the ability to prioritise well and work proactively across your caseload.
Supported through a technical development framework, you will have the opportunity to develop your claims portfolio across a range of complexity, value, disciplines and jurisdictions. You will also coach, develop and support other colleagues as part of your role.
The Claims Team handles all claims from inception through to resolution. Our services include instructing external solicitor firms where that type of representation is required. Our Medicolegal and Dentolegal Consultants also provide clinical input into our Claims Handling teams.
As our new Claims Manager, you will also:
- Directly manage a caseload of claims on an end-to-end basis with value and complexity appropriate to the level of experience.
- Assess the facts, law, apportionment issues, quantum and likely costs to devise and implement a case management and investigative strategy proportionate to the claim.
- Ensure accurate claims estimates are created & maintained.
- Address & resolve apportionment issues effectively.
- Obtain relevant documentation and factual evidence as required from the member(s) and other witnesses.
- Commission expert reports and counsel input as required.
- Draft and serve the Letter of Response.
- Draft documentation as required to adhere with relevant protocols.
- Proactively initiate and engage in settlement negotiations where appropriate.
- Utilise Alternative Dispute Resolution (ADR) and mediation where appropriate.
- Ensure a smooth transition to in-house solicitors where required.
- Collaborate with external litigation solicitors (MPS Panel) to provide ongoing strategic direction and input until resolution.
The Ideal Candidate:
- An individual with proven understanding of Clinical Negligence law/claims along with the ability to take a strategic approach to claims management.
- Claims management or litigation experience with a background in clinical negligence, personal injury, or professional negligence litigation and excellent analytical, communication and negotiation skills.
- Claimant and/or defendant experience with experience handling a high volume of claims independently, demonstrating a proven ability to assess claims effectively and implement strategic resolutions.
- Utilise your excellent negotiating & interpersonal skills with the ability to demonstrate tact and empathy in your communications.
- Work closely with and challenge the advice of panel where appropriate is essential in order to drive the best results for our members.
- Ambition to develop, grow and expand their knowledge across multi jurisdictions.
- An individual comfortable having a caseload of both Dental and Medical claims of varying complexity and be able to balance conflicting priorities.
Alongside a competitive salary, you will also receive:
- Up to 15% discretionary annual bonus.
- Annual performance-related pay review.
- 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us).
- 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days).
- Private Medical Cover.
- Career development and progression opportunities.
- A truly flexible hybrid-working arrangement.
- A culture that promotes inclusivity, wellbeing and rewards hard work.
- Car Salary Sacrifice scheme.
- Healthcare cash plan.
- 6x salary death in service.
- A personal GP service enabling you to get a video consultation with an NHS-registered private GP.
- Employee Assistance Programme.
- A range of shopping discounts from major high-street retailers.
Claims Manager - UK in Edinburgh employer: Medical Protection Society
Contact Detail:
Medical Protection Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager - UK in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its claims processes. Understand their values and how you can contribute to their goals. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Practice your negotiation skills! As a Claims Manager, you'll need to demonstrate your ability to negotiate effectively. Role-play scenarios with friends or colleagues to build confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Manager - UK in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Claims Manager role. Highlight your background in clinical negligence and any relevant claims management experience to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully managed claims in the past and how you can contribute to our team’s success.
Showcase Your Soft Skills: We value collaboration and communication, so don’t forget to mention your interpersonal skills. Talk about how you’ve built relationships with colleagues and external partners to achieve positive outcomes.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Medical Protection Society
✨Know Your Claims Inside Out
Make sure you brush up on clinical negligence law and the specifics of claims management. Familiarise yourself with common issues, such as apportionment and quantum, so you can discuss them confidently during the interview.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your ability to devise and implement case management strategies. Think about times when you've successfully navigated complex claims or resolved disputes, and be ready to share these stories.
✨Demonstrate Your Collaborative Spirit
Since this role involves working closely with various stakeholders, be prepared to discuss how you've built relationships in previous roles. Share specific instances where your collaboration led to positive outcomes for both the team and clients.
✨Practice Your Negotiation Skills
Negotiation is key in this role, so think of examples where you've successfully negotiated settlements or resolved conflicts. Be ready to explain your approach and how you ensure a win-win situation for all parties involved.
