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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional service and drive continuous improvement.
- Company: Join the Medical Protection Society, a leader in member support and operational excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Why this job: Make a real impact by enhancing member experiences and leading a high-performing team.
- Qualifications: Proven leadership experience in fast-paced environments and a passion for operational excellence.
- Other info: Exciting opportunity for growth in a collaborative and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an exceptional operational leader to join the leadership team within our pivotal Case Handling department, leading and inspiring colleagues to ensure we deliver a trusted, fair and high‑quality service for our members. This is a critical leadership role in which you will help shape performance, champion excellence and drive continuous improvement across the full case handling journey. You will bring not only operational expertise but also a strategic mindset to drive the service forward.
As a proven people leader, you will bring resilience, energy and a strong track record of leading high‑performing, multi‑disciplinary teams in a fast‑paced and demanding environment. You will be confident navigating complexity, managing risk and empowering colleagues to deliver outstanding outcomes for members. If you are passionate about operational excellence, enhancing the member experience and developing people to be their best, this is an exciting opportunity to make a significant and lasting impact.
Main Responsibilities- Provide strong operational leadership, driving high performance, engagement and a positive culture.
- Lead delivery against key performance indicators, quality standards and financial targets to ensure an effective and efficient case handling service.
- Collaborate with leaders across global teams to ensure best‑practice case handling and a seamless end‑to‑end member experience.
- Oversee resource planning, forecasting and budget management to optimise productivity, service levels and cost efficiency.
- Manage escalated informal complaints and complex cases, ensuring fair treatment, positive member outcomes and learning for continuous improvement.
- Foster a culture of risk awareness, compliance and quality, using quality assurance outcomes to coach, improve performance and influence policy/process improvements.
- Champion strategic and cultural change initiatives, supporting training, capability development and a strong internal talent pipeline.
- A proven, experienced people leader with substantial experience managing and developing teams in a high‑pressure, operational environment.
- Highly resilient, calm under pressure, and motivated by the challenge of leading in a fast‑paced, continuously evolving setting.
- Skilled in stakeholder management, with the ability to build strong relationships and collaborate across departments and geographies.
- Experienced in operational performance management, resource planning and driving efficiency improvements.
- Adept in coaching, mentoring and developing talent, with a commitment to creating an inclusive and supportive team environment.
- Strong background in customer or member service, with an unwavering focus on fair outcomes and service excellence.
Early applications are encouraged as we may close the job listing should we find the right candidate.
Case Team Lead in Edinburgh employer: Medical Protection Society
Contact Detail:
Medical Protection Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Team Lead in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Medical Protection Society on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your leadership style aligns with their mission of delivering high-quality service. Tailor your examples to highlight your operational expertise and people management skills.
✨Tip Number 3
Practice your responses to common interview questions, especially those around managing teams and driving performance. We want to hear about your experiences in high-pressure environments and how you've empowered your colleagues to achieve outstanding outcomes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it shows us that you’re genuinely interested in joining the team at Medical Protection Society.
We think you need these skills to ace Case Team Lead in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Case Team Lead role. Highlight your leadership experience and operational expertise, as these are key to impressing us at Medical Protection Society.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about operational excellence and how you can enhance the member experience. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead high-performing teams and drive continuous improvement. Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Medical Protection Society
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the values of the Medical Protection Society. Be ready to share specific examples of how you've led teams in high-pressure environments and driven performance improvements.
✨Understand the Case Handling Journey
Familiarise yourself with the full case handling journey and the key performance indicators that are crucial for success in this role. This will not only show your interest but also allow you to discuss how you can contribute to enhancing the member experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage escalated cases. Think of past experiences where you successfully navigated complex situations and be prepared to explain your thought process and outcomes.
✨Showcase Your Coaching Skills
As a Case Team Lead, developing talent is key. Prepare to discuss your approach to coaching and mentoring team members. Share examples of how you've fostered an inclusive environment and helped colleagues achieve their best.
