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For Companies At a Glance
- Tasks: Support teams, lead technical development, and ensure service standards are met.
- Company: Join MPS, the leading protection organisation for healthcare professionals worldwide.
- Benefits: Enjoy flexible working, competitive salary, bonuses, and extensive health benefits.
- Why this job: Be part of a supportive culture that values inclusivity and career growth.
- Qualifications: Strong customer service background and experience in coaching required.
- Other info: Opportunity to make a real impact in the healthcare sector.
The predicted salary is between 28800 - 43200 £ per year.
Package Description
Alongside a competitive salary, you will also receive:
- Up to 10% discretionary annual bonus
- Annual performance-related pay review
- 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
- 25 days annual leave plus flexible bank holidays (option to buy/sell additional 5 days)
- Private Medical Cover
- Career development and progression opportunities
- A truly flexible hybrid-working arrangement
- A culture that promotes inclusivity, wellbeing and rewards hard work
- Car Salary Sacrifice scheme
- Healthcare cash plan
- 6x salary death in service
- A personal GP service enabling you to get a video consultation with a NHS-registered private GP
- Employee Assistance Programme
- A range of shopping discounts from major high-street retailers
Main Responsibilities
- Support the Operational Team Leader using established escalation routes for technical matters to reach timely and quality outcomes
- Lead the technical development of Corporate Services Document Management within Administration Services to support in the delivery of MPS divisional strategies
- Ensure corporate service support teams are appropriately trained in order to meet SLAs and stakeholder expectations, flexing and adapting to meet scheduled and unexpected peaks of activity
- Provide cross departmental support where required to ensure KPIs are met and service standards are maintained
- Build relationships with key stakeholders internally and externally to maximise operational effectiveness
- Review and embed industry best practice through process and systems reviews
The Ideal Candidate
We are looking for:
- Strong customer service / member management background
- Robust experience coaching team members
- Resource planning and productivity management skills
- Strong understanding of Customer Service Principles
- Experience managing internal and external stakeholders
Please view the role profile for the full list of essential and desirable criteria.
About The Company
Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.
We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.
To do this, we need exceptional colleagues who are trusted and supported to deliver their best work, so we can continue to provide the most trusted, valued and expert protection to members when they need us the most.
Next Steps
If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.
Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview.
Development Coach employer: Medical Protection Society
Contact Detail:
Medical Protection Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Development Coach
✨Tip Number 1
Familiarise yourself with the Medical Protection Society's mission and values. Understanding their commitment to supporting healthcare professionals will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of MPS on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your coaching skills and customer service background. Being able to articulate these experiences clearly will set you apart as a strong candidate.
✨Tip Number 4
Research industry best practices related to document management and stakeholder engagement. Showing that you are knowledgeable about current trends and practices will demonstrate your proactive approach and readiness for the role.
We think you need these skills to ace Development Coach
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Development Coach position. Tailor your application to highlight how your skills and experiences align with what the Medical Protection Society is looking for.
Highlight Relevant Experience: Emphasise your background in customer service and coaching team members. Provide specific examples of how you've successfully managed internal and external stakeholders, as well as any resource planning or productivity management experience you have.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you're passionate about the role and the organisation. Mention how your values align with those of the Medical Protection Society and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Development Coach role.
How to prepare for a job interview at Medical Protection Society
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Development Coach. Be prepared to discuss how your experience aligns with their needs, especially in coaching and customer service.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached team members in the past. Highlight specific situations where your coaching led to improved performance or satisfaction, as this is crucial for the role.
✨Build Relationships
Since the role involves building relationships with stakeholders, think of ways to demonstrate your interpersonal skills. Share experiences where you effectively managed internal and external relationships to achieve goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
