Claims Manager - International

Medical Protection Society is at the forefront of protecting the careers, reputations and financial wellbeing of our members worldwide. As an International Claims Manager, you will play a pivotal role in delivering a high-quality, efficient, and trusted claims handling service across a diverse global portfolio. This is a dynamic and challenging opportunity to manage claims across jurisdictions including South East Asia and the Caribbean, where legal systems often present unique cultural, procedural and operational nuances.

You will work on a varied caseload, ranging from complex, high-value litigation to lower-value matters where cost control is critical. If you thrive in a fast-paced environment, enjoy international exposure, and are confident managing complex clinical negligence claims while working closely with panel firms, this role offers a genuinely rewarding career path.

• Manage a portfolio of international claims, ensuring compliance with governance, policy, and regulatory requirements.
• Develop and deliver effective case strategies to achieve fair outcomes within agreed SLAs and KPIs.
• Apply technical expertise and commercial judgment to progress claims efficiently and cost-effectively.
• Work closely with and actively manage panel firms to drive performance, control costs, and ensure quality delivery.
• Set, monitor and challenge claims reserves, costs, and third-party invoices in line with financial governance.
• Provide clear, empathetic communication to members, resolving concerns and maintaining a high standard of service.
• Build strong relationships with internal stakeholders and contribute to governance forums and strategic discussions.
• Identify risks, escalate where appropriate, and contribute to continuous improvement initiatives and knowledge sharing.

• Proven clinical negligence experience (essential), ideally within a defendant or insurer environment.
• Demonstrated ability to manage high caseloads with strong prioritisation and resilience.
• Experience working closely with and managing panel firms and external stakeholders.
• Understanding of jurisdictional and cultural differences, particularly across South East Asia and/or the Caribbean.
• Strong analytical, investigative and problem-solving skills with sound commercial judgement.
• Excellent communication and interpersonal skills, with the ability to manage sensitive situations empathetically.
• Self-motivated, adaptable and able to work autonomously while supporting team collaboration and development.