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- Tasks: Manage clinical negligence claims and collaborate with diverse teams for positive outcomes.
- Company: Join the Medical Protection Society, a leading not-for-profit supporting healthcare professionals globally.
- Benefits: Enjoy flexible hybrid working, competitive salary, bonuses, and 25 days annual leave.
- Why this job: Be part of a supportive culture that values diversity and offers career development opportunities.
- Qualifications: Experience in clinical negligence law and claims management is essential; strong negotiation skills required.
- Other info: Location options include Leeds, London, or Edinburgh.
The predicted salary is between 48000 - 72000 £ per year.
We are seeking a Clinical Negligence Claims Manager to join our Claims Handling team in the Member, Cases and Claims division. As a Claims Manager, you will proactively manage a portfolio of clinical negligence claims, utilizing strategic thinking and handling files efficiently to achieve positive outcomes for members and the business. This role is suitable for qualified solicitors exploring in-house opportunities or experienced Claims Handlers seeking a new challenge.
You will manage both medical and dental claims, engage with diverse cases, provide insights to members, and collaborate with panel firms. You will work within a multi-disciplinary team, building trusting relationships with internal stakeholders and external panel firms, ensuring high service standards and effective collaboration. Prioritization and proactive work across your caseload are essential. Supported by a technical development framework, you will have opportunities to develop your claims portfolio and support colleagues' growth. We offer a flexible hybrid working arrangement to promote work-life balance.
About the Team/Day in the life
The Claims Team manages claims from inception to resolution, including instructing external solicitor firms and involving medicolegal and dentolegal consultants for clinical input.
Role Responsibilities
- Manage a caseload of claims end-to-end, appropriate to experience
- Assess facts, law, apportionment, quantum, and costs to devise case strategies
- Create and maintain accurate claims estimates
- Resolve apportionment issues effectively
- Obtain documentation and evidence from members and witnesses
- Commission expert reports and counsel input
- Draft and serve Letters of Response
- Ensure compliance with protocols
- Engage in settlement negotiations and use ADR/mediation where appropriate
- Coordinate with in-house solicitors and external litigation solicitors for strategic direction
The Ideal Candidate
We are looking for someone with:
- Proven understanding of Clinical Negligence law and claims management
- Claims management or litigation experience in clinical negligence, personal injury, or professional negligence
- Experience handling high-volume claims independently
- Excellent negotiation, interpersonal, tact, and empathy skills
- Ability to work proactively within service standards
- Ability to challenge advice and work across multiple jurisdictions
- Comfort managing both dental and medical claims of varying complexity
We value diversity and inclusivity in our workplace.
Package Benefits
Alongside a competitive salary, benefits include:
- Up to 15% discretionary bonus
- Performance-related pay reviews
- 11% pension contribution
- 25 days annual leave plus flexible bank holidays
- Private Medical Cover
- Career development opportunities
- Hybrid working arrangement
- Additional benefits such as car salary sacrifice, death in service, GP services, employee assistance, and shopping discounts
About the Company
Medical Protection Society (MPS) is a leading protection organization for healthcare professionals, supporting nearly 300,000 members worldwide. As a not-for-profit, we reinvest in our members and advocate for regulatory reforms to benefit healthcare professions. We foster a supportive environment with leadership development, training, and peer support, encouraging colleagues to deliver their best work and drive positive change.
Next Steps
If interested, please review the role profile and apply. For questions or support during your application, contact our Talent Acquisition team.
Location options include Leeds, London, or Edinburgh, UK.
Claims Manager (Clinical Negligence) employer: Medical Protection Society
Contact Detail:
Medical Protection Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Manager (Clinical Negligence)
✨Tip Number 1
Familiarise yourself with the latest developments in Clinical Negligence law. This will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the clinical negligence sector. Attend relevant seminars or webinars, and connect with current Claims Managers on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific cases you've managed in the past. Highlight your strategic thinking and how you achieved positive outcomes, as this will showcase your hands-on experience and problem-solving skills.
✨Tip Number 4
Demonstrate your ability to work collaboratively by preparing examples of how you've successfully engaged with diverse teams or external partners in previous roles. This is crucial for building trust and ensuring effective collaboration.
We think you need these skills to ace Claims Manager (Clinical Negligence)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Claims Manager position. Tailor your application to highlight your relevant experience in clinical negligence law and claims management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience handling clinical negligence claims, particularly any high-volume cases. Use specific examples to demonstrate your negotiation skills and ability to manage complex claims.
Showcase Your Skills: Make sure to showcase your interpersonal skills, empathy, and strategic thinking in your application. These are crucial for building relationships with stakeholders and managing claims effectively.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the Medical Protection Society. Mention your understanding of their mission and how your values align with theirs, especially regarding diversity and inclusivity.
How to prepare for a job interview at Medical Protection Society
✨Know Your Clinical Negligence Law
Make sure you brush up on your understanding of clinical negligence law before the interview. Be prepared to discuss specific cases or scenarios where you've applied this knowledge, as it will demonstrate your expertise and confidence in handling claims.
✨Showcase Your Claims Management Experience
Highlight your previous experience in managing clinical negligence claims, especially any high-volume cases. Be ready to share examples of how you've successfully navigated complex claims and achieved positive outcomes for clients.
✨Demonstrate Strong Negotiation Skills
Since negotiation is a key part of the role, prepare to discuss your approach to settlement negotiations. Share specific instances where your negotiation skills led to successful resolutions, showcasing your ability to balance empathy with assertiveness.
✨Emphasise Team Collaboration
The role involves working closely with internal stakeholders and external panel firms. Be prepared to talk about your experience in collaborative environments, including how you've built trusting relationships and contributed to a multi-disciplinary team.
