Claims Assistant

All potential candidates should read through the following details of this job with care before making an application.

Alongside a competitive salary, you will also receive:

• Up to 10% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

This role will involve supporting the claims handling function to ensure that MPS provide an excellent member first service. You will be joining a team of Claims Assistants to support file handlers with managing their caseloads, as well as managing your own by supporting our members through the preliminary stages of a claim.

This is a great opportunity for someone who is looking to advance their career or take first steps into the interesting world of clinical negligence. With plenty of opportunities to progress, we’re looking for someone ready to develop their skills and make an impact in a busy and engaging environment!

This is a ‘hybrid working’ role and would require the successful applicant(s) to attend the office typically 1-2 days per week.

Main Responsibilities

• Liaise with members, claimant’s solicitors and other third parties to obtain information at the outset of a new matter and through the lifetime of a case; ensuring all relevant documentation and information has been provided to enable investigations and next steps.
• Take telephone calls from members, claimants’ solicitors and other third parties.
• Drafting and sending documents such as court documents, letters to members, claimant’s solicitors, panel representatives and external 3rd parties.
• Triage incoming correspondence to proactively identify items that need immediate attention or a prioritised response (e.g. proceedings, other case types etc.) and escalate these to the appropriate team member for action.
• Review records to ensure full disclosure and prepare chronologies of records, case summaries, case reviews in accordance with applicable process/guidance/terms and conditions.
• Other case management admin and ad hoc tasks as necessary.

The Ideal Candidate

• Strong communication skills with the ability to demonstrate empathy and convey information both clearly and effectively, in writing and when speaking with others.
• Able to work within a team, you are a valuable member who effectively contributes to the group’s success.
• High levels of accuracy and attention to detail, being skilled at producing work to a high standard at a fast pace.
• Understand the importance of protecting sensitive information and maintaining confidentiality.
• Able to manage difficult conversations and escalate the matter appropriately.
• Ability to manage multiple tasks, prioritise effectively, and maintain an organised system for case files and deadlines.
• Proactive and able to work individually with minimal supervision.
• Competent IT skills, including basic knowledge of Microsoft office and windows software.
• Able to work well under pressure.

About The Company

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not-for-profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need exceptional colleagues who are trusted and supported to deliver their best work, so we can continue to provide the most trusted, valued and expert protection to members when they need us the most.

Next Steps

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview.